Datto incident
[KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services
Datto experienced a major incident on September 16, 2026 affecting KaseyaOne and Kaseya Store, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2026, 09:06 AM UTC
We are currently experiencing a partial service disruption affecting some KaseyaOne and Kaseya Store functionality. Customers may experience issues when viewing or managing Subscriptions and when accessing the Professional Services page. This disruption is related to an ongoing global Salesforce service disruption. Our Engineering team is actively monitoring the situation and its impact on KaseyaOne and Kaseya Store services. We will provide further updates as more information becomes available. Thank you for your patience and understanding.
- identified Sep 16, 2026, 10:31 AM UTC
We continue to monitor the status of the Salesforce service disruption and its effects on our services. The Kaseya Store appears to have recovered, however, some KaseyaOne functionalities are still impacted by the issue.
- monitoring Sep 16, 2026, 01:02 PM UTC
The Engineering team confirmed that we no longer see issues related to either KaseyaOne or Kaseya Store functionality; both services are healthy now. We continue to monitor the situation to ensure we promptly detect and advise of any regressions, should they occur, while the Salesforce Service Status is not marked as fully resolved.
- resolved Sep 16, 2026, 03:20 PM UTC
After continued monitoring, KaseyaOne and Kaseya Store services have remained healthy. This issue is resolved.