Datto incident

Datto BCDR - Server3188 (Canada Region) - Cloud Operations Service Impact

Major Resolved View vendor source →

Datto experienced a major incident on September 15, 2026 affecting Off-Site Synchronization and Off-Site Recovery, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 01:02 PM UTC
Resolved
Sep 15, 2026, 03:38 PM UTC
Duration
2h 35m
Detected by Pingoru
Sep 15, 2026, 01:02 PM UTC

Affected components

Off-Site SynchronizationOff-Site Recovery

Update timeline

  1. investigating Sep 15, 2026, 01:02 PM UTC

    We are aware of a problem where Datto BCDR users paired to Server3188 in the Canada region are experiencing degraded offsite capabilities. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. resolved Sep 15, 2026, 03:38 PM UTC

    This incident has been resolved.