Datto incident

Spanning - Canada and Asia-Pacific Regions - CA/AP-based Spanning Customers Unable To Login

Datto experienced a critical incident on September 14, 2026 affecting Spanning Uniview Portal, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started: Sep 14, 2026, 04:53 PM UTC
Resolved: Sep 14, 2026, 07:58 PM UTC
Duration: 3h 5m
Detected by Pingoru: Sep 14, 2026, 04:53 PM UTC

Affected components

Spanning Uniview Portal

Update timeline

investigating Sep 14, 2026, 04:53 PM UTC

We are aware of a problem where Spanning customers hosted in the CA and AP regions are currently unable to login to their accounts. The Kaseya Engineering Team is currently investigating this issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
monitoring Sep 14, 2026, 06:34 PM UTC

Following the identification of issues affecting customer account access in the Canada and Asia-Pacific regions, further investigation determined that customers in the US region were also impacted. A fix has been deployed, and full access to Spanning accounts has been restored across all affected regions. Our R&D team is monitoring for any other issues.
resolved Sep 14, 2026, 07:58 PM UTC

This incident has been resolved.