Datto incident

Datto Workplace - US Region - US-based users are currently unable to authenticate to US-hosted cells

Critical Resolved View vendor source →

Datto experienced a critical incident on September 14, 2026 affecting US1 and US6 and 1 more component, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 03:05 PM UTC
Resolved
Sep 14, 2026, 06:47 PM UTC
Duration
3h 42m
Detected by Pingoru
Sep 14, 2026, 03:05 PM UTC

Affected components

US1US6US15

Update timeline

  1. investigating Sep 14, 2026, 03:05 PM UTC

    We are aware of a problem where US-based users are currently unable to authenticate to US-hosted cells. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. monitoring Sep 14, 2026, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 14, 2026, 06:47 PM UTC

    This incident has been resolved.