Datto incident
Datto SaaS Protection - SaaS Protection Status Page in Datto Partner Portal Not Loading Customer Details
Datto experienced a critical incident on September 14, 2026 affecting SaaS Protection Console Login and SaaS Protection Client Onboarding, lasting 5h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 12:46 PM UTC
We are aware of a problem where Datto SaaS Protection Partners are unable to access their customer accounts due to the SaaS Protection Status Page within the Datto Partner Portal not loading customer details. The Kaseya Engineering Team is actively investigating this issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- investigating Sep 14, 2026, 02:30 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 14, 2026, 02:51 PM UTC
Our R&D team has identified the issue and have deployed configuration changes to allow the SaaS Protection Status Page within the Datto Partner Portal to load customer details again as well as restore customer account access for all affected partners. The team is closely monitoring the results of the changes made.
- monitoring Sep 14, 2026, 04:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 14, 2026, 05:53 PM UTC
This incident has been resolved.