Datto incident
[VSA9] - [PHILKAS01] - Intermittent Service Disruption
Datto experienced a major incident on September 9, 2026 affecting PHILKAS01, lasting 20d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 12:51 PM UTC
We are experiencing service disruption on PHILKAS01 Server, which may impact administrators ability to manage endpoints. We are aware of the issue, and our team is actively working to resolve the same. We apologize for any inconvenience. - Kaseya Cloud Operations Team
- monitoring Sep 09, 2026, 04:06 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Sep 09, 2026, 05:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 09, 2026, 08:17 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 09, 2026, 11:23 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 14, 2026, 01:47 PM UTC
We are experiencing service disruption on PHILKAS01 Server, which may impact administrators ability to manage endpoints. We are aware of the issue, and our team is actively working to resolve the same. We apologize for any inconvenience. - Kaseya Cloud Operations Team
- resolved Sep 29, 2026, 07:45 PM UTC
This incident has been resolved.