Datto incident

Datto BCDR - Server2214 (US-East) - Degraded Node Functionality

Major Resolved View vendor source →

Datto experienced a major incident on September 8, 2026 affecting Off-Site Synchronization and Off-Site Recovery, lasting 8d 19h. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2026, 07:10 PM UTC
Resolved
Sep 17, 2026, 02:30 PM UTC
Duration
8d 19h
Detected by Pingoru
Sep 08, 2026, 07:10 PM UTC

Affected components

Off-Site SynchronizationOff-Site Recovery

Update timeline

  1. investigating Sep 08, 2026, 07:10 PM UTC

    We are aware of a problem where Datto BCDR users paired to Server2214 can experienced degraded offsite performance. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

  2. identified Sep 09, 2026, 12:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 17, 2026, 02:30 PM UTC

    This incident has been resolved.