Datto incident
Datto SaaS Protection - Backup performance degradation for Exchange services on pod 'aue1-saas-p0'
Datto experienced a minor incident on September 2, 2026 affecting SaaS Protection Backups, lasting 8d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 08:33 PM UTC
We are aware of a problem where some customers hosted on pod 'aue1-saas-p0' are currently experiencing degraded backup performance for Exchange services. The Kaseya Engineering Team is actively investigating. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Sep 02, 2026, 08:56 PM UTC
Our R&D team has identified the issue and have started deploying changes to mitigate the Exchange backup performance issues for customers hosted on pod 'aue1-saas-p0'
- identified Sep 03, 2026, 01:40 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 03, 2026, 07:31 PM UTC
Following the recent changes deployed by our R&D team, we are seeing improvements in Exchange backup success rates for customers hosted on pod 'aue1-saas-p0'. Our team remains actively engaged and continues to work on further improvements while closely monitoring the environment.
- monitoring Sep 04, 2026, 04:47 PM UTC
Following additional changes deployed by our R&D team, we are seeing continued improvement in Exchange backup success rates for customers hosted on pod 'aue1-saas-p0'. Our team is closely monitoring the environment as backup processing and success rates continue to recover.
- resolved Sep 11, 2026, 03:06 PM UTC
This incident has been resolved.