Databox had 13 outages in the last 2 years totaling 1137h 55m of downtime — averaging 0.5 incidents per month.
There were 13 Databox outages since August 29, 2025 totaling 1137h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
We experienced an issue affecting the delivery of scheduled Scorecards. During this incident, some Scorecards were delayed and were not sent as expected between Friday, 16:00 CEST (09:00 EST) and Monday, 17:00 CEST (10:00 EST). The issue has been resolved, and all delayed Scorecards have now been successfully delivered. We will continue monitoring to ensure normal operation.
We experienced a service disruption affecting the Databox app. Due to technical issues, our web app was unavailable on Wednesday, May 13, from 02:00 to 06:38 CET (Tuesday, May 12, from 8:00 PM to 12:38 AM EST). All services have since been restored and are operating normally.
We experienced a service disruption affecting the Databox app. During this incident, the application was unavailable, resulting in an outage across all services. The Databox app was inaccessible during the following period: Tuesday, 13:58–14:06 CET (08:58–09:06 EST) All services have since been restored and are operating normally.
We are currently investigating an issue affecting outgoing emails. This includes scheduled notifications, password reset emails, and user invitation emails. Our team is actively working on a fix and this is our top priority. We will provide updates as the situation develops. We apologise for the inconvenience.
The issue affecting outgoing emails has been resolved. Scheduled notifications, password reset emails, and user invitation emails are sending normally. We will continue monitoring.
We are currently experiencing issues with Google Analytics 4 rate limits. As a result, the most recent data might be missing for these metrics, changing date ranges might not load the values, and issues can be present when editing reports with Google Analytics 4 metrics. We are actively working on resolving the issue and will provide updates as soon as possible.
The issue causing Google Analytics 4 rate limit errors has been resolved, and metric syncing has been re-established. We are continuing to monitor the situation to ensure ongoing syncing stability.
We are continuing to monitor for any further issues.
We’re seeing renewed Google Analytics 4 rate limit errors, and metric syncing has been temporarily disabled as a result. Our team is actively working on the issue and will provide updates as soon as possible.
Metric syncing has been re-enabled after being temporarily paused due to renewed Google Analytics 4 rate limit errors. We’ve implemented mitigations and are actively monitoring the situation to ensure continued stability. We’ll share further updates if anything changes.
Metric syncing is fully operational. The earlier Google Analytics 4 rate limit errors have been mitigated, and the issue is now resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].
We are experiencing issues with performing scheduled syncs for metrics within Databox. This means that your most recent data may not be visible in Databox. The so-called on-demand syncs, which entail syncing data when you are creating or editing metrics, changing date ranges, etc., are not impacted. We are working on the matter and will share updates here soon.
The issue has been resolved. Scheduled syncs are now being performed as expected again. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].
We are experiencing a high volume of failed syncs for Reddit Ads metrics. It appears the behaviour originates from the API provider. As a result, the most recent data might be missing for these metrics, changing date ranges might not load the values for the new date range and issues can be present when editing reports with Reddit Ads metrics. We are keeping an eye on the Reddit Ads API and will share updates as soon as they become available.
The issue has been resolved. The Reddit Ads metrics are now syncing normally again. If you have any questions for us, please reach out to our Support services via chat or [email protected].
We are aware of a reported outage impacting our upstream provider, AWS. Because our service runs on AWS we are closely monitoring for any impact. - Our service is operational and we have no confirmed impact at this time. - We are keeping watch on AWS status updates and our own systems for any signs of degraded performance or instability. We will update this page as soon as we have more information or if our service status changes.
AWS has resolved the reported outage. Our monitoring confirms that all systems are stable and operating normally. We’ll continue to keep an eye on performance, but no further impact is expected at this time.
On Saturday, October 18, an issue occurred that prevented new data from being written to the warehouse. This caused dataset metric preparation processes to stop temporarily. Issues occurred between 2.30 AM EDT and 11:15 AM EDT (8.30 AM CET and 5.15 PM CET). Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].
We are currently experiencing issues with Xero integration, where we’re receiving 'Access denied' errors from Xero API. Impact on our users: - All syncs for Xero metrics are failing, so data is not updating for any Xero data sources. - New Xero data source cannot be connected. We'll be reaching out to Xero to address the matter. All updates on the matter will be shared here.
Xero has resolved the issue on their end. The connections for the Xero data sources will be re-established in the following hours and then data will start syncing again. We're currently monitoring the Xero connections.
After monitoring the Xero integrations for a while, we can confirm that the issue is resolved. The Xero data sources are now connected, new Xero connections can be added and data is syncing normally for Xero metrics. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].
Today, September 10th, 2025, we are releasing a new feature named Advanced Filtering. The release also includes migrating all Databox accounts to the new way of filtering data in Databox. This migration is taking longer than expected, so please note that certain temporary issues may appear in the app until the migration is fully completed: - Filtering may not be available during migration. - Users may experience slow or extended loading times - no data loading. Additionally, you may also experience the following filtering related issues: - Functionalities using breakdown by dimensions (e.g., Databoards, Reports, Data calculations, etc.) may show incorrect or missing values. - Certain datasets or spaces might not migrate properly and could temporarily appear empty or broken. - Missing historical values. - The web app might appear slower than usual. We are working hard at completing the migration as soon as possible. We will keep you posted on the progress.
The release and migration are now complete. All related issues have been resolved and should no longer occur. If you have any questions for us, please reach out to our Support services via chat or [email protected].
We are currently experiencing issues with Datasets in the Databox app. At the moment, creating new datasets is not possible, and editing existing ones may also be affected. Our team is actively working on a solution, and we will provide updates as soon as possible.
The issue has been resolved. The datasets feature now works as expected. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].