Daktela incident

Global network drop of the connectivity for Daktela cloud

Major Resolved

Daktela experienced a major incident on June 23, 2026 affecting Daktela cloud solution (Daktela Cloud-Hosted Solution) and Voice Services (CZ Voice Services) and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2026, 08:22 AM UTC
Resolved
Jun 23, 2026, 09:05 AM UTC
Duration
42m
Detected by Pingoru
Jun 23, 2026, 08:22 AM UTC

Affected components

Daktela cloud solution (Daktela Cloud-Hosted Solution)Voice Services (CZ Voice Services)Voice Services (SK Voice services)Voice Services (UK Voice Services)Voice Services (PL Voice Services)Voice Services (HU Voice Services)Voice Services (RO Voice Services)Voice Services (Adria Voice Services)Voice Services (International Voice Services)

Update timeline

  1. investigating Jun 23, 2026, 08:22 AM UTC

    We are currently experiencing an outage of voice services. We are looking for more information.

  2. investigating Jun 23, 2026, 08:34 AM UTC

    We are investigating the connectivity of the Daktela internal network in our data centre. We are liaising with our upstream carrier to identify the root cause of the issue.

  3. identified Jun 23, 2026, 08:44 AM UTC

    The upstream carrier has confirmed an outage at one of our data centres. This is due to a wider issue affecting connectivity in Prague. Our infrastructure technicians are currently exploring the possibility of rerouting traffic to a different data centre in Prague.

  4. monitoring Jun 23, 2026, 09:00 AM UTC

    We have successfully rerouted our network via another one of our data centres in Prague. This has restored our services. We are closely monitoring the situation. If you experience any further issues, please contact us on our helpline.

  5. resolved Jun 23, 2026, 09:05 AM UTC

    This incident has been resolved.