Daktela Outage History

Type: Incident Duration: 1 day, 2 hours and 59 minutes Affected Components: CZ Voice Services Apr 20, 11:58:52 GMT+0 - Identified - Some outgoing calls (cca 10-20%) from CZ mobile numbers fail. Calls from fixed numbers are not affected. We are continuing to work on a fix for this incident. Apr 20, 12:32:14 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 20, 15:20:29 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 21, 11:15:35 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 21, 13:01:29 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 21, 14:58:10 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 47 minutes Affected Components: Daktela Cloud-Hosted Solution Apr 14, 08:18:32 GMT+0 - Identified - We have identified the issue and are working on a fix. Apr 14, 08:00:00 GMT+0 - Investigating - We are currently experiencing an outage of voice services and connection to Daktela Cloud. We are looking for more information. Apr 14, 08:54:15 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 14, 09:46:47 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 5 hours and 50 minutes Affected Components: HU Voice Services Mar 18, 08:40:00 GMT+0 - Investigating - Dear customers, we experienced an issue with a telecom operator in Hungary affecting voice services for customers in this region. Start time: 18/03/2026 09:45 CEST Daktela Team Mar 18, 09:26:00 GMT+0 - Monitoring - We are continuing to monitor the situation and are awaiting the Root Cause Analysis (RFO) from iTelecom. We apologize for the inconvenience and thank you for your understanding. Kind regards, Mar 18, 14:30:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 4 hours and 51 minutes Affected Components: , CZ Voice Services, HU Voice Services, Daktela Cloud-Hosted Solution, International Voice Services, RO Voice Services, SK Voice services, Adria Voice Services, UK Voice Services, PL Voice Services, Daktela cloud solution → Feb 20, 23:00:47 GMT+0 - Resolved - This incident has been resolved. Feb 20, 18:10:00 GMT+0 - Investigating - We are currently experiencing an outage of voice services. We are looking for more information. Feb 20, 18:40:00 GMT+0 - Identified - We have identified an issue affecting Daktela services originating from the Cloudflare global network. Global connectivity is currently unreachable due to an internal routing problem within Cloudflare’s infrastructure. We are monitoring the situation closely and will provide updates as the situation evolves. Feb 20, 19:00:00 GMT+0 - Identified - We have partially restored some connections through backup interconnect and see partial network availability. Feb 20, 19:25:00 GMT+0 - Identified - Cloudflare has identified an issue affecting a subset of IP address prefixes. The underlying issue has been identified and mitigated, and Cloudflare is working to restore availability to affected advertisements. We are waiting for a further update. Feb 20, 19:55:00 GMT+0 - Monitoring - We have successfully restored all services in cooperation with Cloudflare. The issue was caused by a major global connectivity provider outage that affected Europe and other regions. To ensure stability, we moved our traffic to a backup solution. Some providers that correctly follow routing instructions were already back online earlier. At this time, all services are fully operational, and our team is continuing to monitor the situation closely to ensure everything remains stable.

Type: Incident Duration: 1 hour and 14 minutes Feb 16, 11:30:00 GMT+0 - Investigating - Not all incoming calls can be answered by users with webRTC devices. We are currently investigating this incident. Feb 16, 11:51:40 GMT+0 - Investigating - We are currently investigating this incident. Feb 16, 12:44:05 GMT+0 - Resolved - This incident has been resolved.