Daktela Outage History

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Daktela had 17 outages in the last 2 years totaling 45h 32m of downtime, averaging 0.7 incidents per month.

There were 17 Daktela outages since October 16, 2025 totaling 45h 32m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.daktela.com

Minor October 21, 2026

Security update – service restart of Daktela Cloud

Detected by Pingoru
Oct 21, 2026, 08:02 PM UTC
Resolved
Oct 21, 2026, 08:07 PM UTC
Duration
5m
Timeline · 1 update
  1. identified Oct 21, 2026, 08:02 PM UTC

    We have identified a critical security vulnerability affecting components of the Daktela Contact Center platform. As a precaution, we are applying a security fix, which requires a restart of the affected services. During the restart, you may experience a brief service interruption. We are working to keep any impact to a minimum, and we will update this page once the maintenance is complete. Thank you for your understanding..

Read the full incident report →

Minor October 3, 2026

We are recording a partial deterioration of voice services from the Hungarian operator

Detected by Pingoru
Oct 03, 2026, 07:56 AM UTC
Resolved
Oct 03, 2026, 09:00 AM UTC
Duration
1h 4m
Timeline · 4 updates
  1. investigating Oct 03, 2026, 07:56 AM UTC

    We experienced a partial degradation of voice call quality (higher latency of calls)..

  2. identified Oct 03, 2026, 08:07 AM UTC

    Provider has confirmed, that their core systems are under attack..

  3. monitoring Oct 03, 2026, 08:19 AM UTC

    Latency has been restored..

  4. resolved Oct 03, 2026, 09:00 AM UTC

    This incident has been resolved. Provider has comfirmed resolution of the incident..

Read the full incident report →

Minor September 21, 2026

Incident ovlivňující hlasové služby

Detected by Pingoru
Sep 21, 2026, 08:30 AM UTC
Resolved
Sep 21, 2026, 12:01 PM UTC
Duration
3h 31m
Timeline · 3 updates
  1. investigating Sep 21, 2026, 08:30 AM UTC

    We are currently investigating this incident..

  2. monitoring Sep 21, 2026, 09:25 AM UTC

    The issue regarding degraded voice infrastructure services was fully resolved as of 11:25 CEST. We are currently investigating the root cause; initial analysis indicates it was likely linked to a major outage experienced by a leading Czech telecommunications provider (O2), which caused a significant surge in call traffic through our network..

  3. resolved Sep 21, 2026, 12:01 PM UTC

    This incident has been resolved..

Read the full incident report →

Minor September 18, 2026

Global voice call drop

Detected by Pingoru
Sep 18, 2026, 11:02 AM UTC
Resolved
Sep 18, 2026, 11:10 AM UTC
Duration
8m
Timeline · 4 updates
  1. investigating Sep 18, 2026, 11:02 AM UTC

    We are currently experiencing an outage of voice services. We are looking for more information..

  2. identified Sep 18, 2026, 11:05 AM UTC

    We are continuing to work on a fix for this incident..

  3. monitoring Sep 18, 2026, 11:08 AM UTC

    We have fixed the issue and are currently monitoring the results..

  4. resolved Sep 18, 2026, 11:10 AM UTC

    This incident has now been resolved. All voice services are now operational..

Read the full incident report →

Minor September 14, 2026

Incident affecting all services

Detected by Pingoru
Sep 14, 2026, 11:30 AM UTC
Resolved
Sep 14, 2026, 02:49 PM UTC
Duration
3h 19m
Timeline · 3 updates
  1. investigating Sep 14, 2026, 11:30 AM UTC

    We are currently investigating this incident..

  2. monitoring Sep 14, 2026, 12:00 PM UTC

    At the moment, everything is working fine, we are solving what happens. We implemented a fix and are currently monitoring the result..

  3. resolved Sep 14, 2026, 02:49 PM UTC

    The incident affecting our services has been resolved. The root cause was a failure of the high-availability (failover) mechanism on a key network device. After identifying the affected device, we restarted it and all voice services returned to normal operation. We continue to monitor the environment..

Read the full incident report →

Major August 27, 2026

Partial outage of international calls

Detected by Pingoru
Aug 27, 2026, 07:20 AM UTC
Resolved
Aug 27, 2026, 08:06 AM UTC
Duration
45m
Affected: Voice Services (International Voice Services)
Timeline · 4 updates
  1. investigating Aug 27, 2026, 07:20 AM UTC

    We are currently experiencing an outage of international calls. We are looking for more information.

  2. identified Aug 27, 2026, 07:32 AM UTC

    We have localized the problem at our voice partner routing configuration. We are working on a fix.

  3. monitoring Aug 27, 2026, 07:40 AM UTC

    We implemented a fix and are currently monitoring the result. Inbound calls are working at the moment.

  4. resolved Aug 27, 2026, 08:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 23, 2026

Global network drop of the connectivity for Daktela cloud

Detected by Pingoru
Jun 23, 2026, 08:22 AM UTC
Resolved
Jun 23, 2026, 09:05 AM UTC
Duration
42m
Affected: Daktela cloud solution (Daktela Cloud-Hosted Solution)Voice Services (CZ Voice Services)Voice Services (SK Voice services)Voice Services (UK Voice Services)Voice Services (PL Voice Services)Voice Services (HU Voice Services)Voice Services (RO Voice Services)Voice Services (Adria Voice Services)Voice Services (International Voice Services)
Timeline · 5 updates
  1. investigating Jun 23, 2026, 08:22 AM UTC

    We are currently experiencing an outage of voice services. We are looking for more information.

  2. investigating Jun 23, 2026, 08:34 AM UTC

    We are investigating the connectivity of the Daktela internal network in our data centre. We are liaising with our upstream carrier to identify the root cause of the issue.

  3. identified Jun 23, 2026, 08:44 AM UTC

    The upstream carrier has confirmed an outage at one of our data centres. This is due to a wider issue affecting connectivity in Prague. Our infrastructure technicians are currently exploring the possibility of rerouting traffic to a different data centre in Prague.

  4. monitoring Jun 23, 2026, 09:00 AM UTC

    We have successfully rerouted our network via another one of our data centres in Prague. This has restored our services. We are closely monitoring the situation. If you experience any further issues, please contact us on our helpline.

  5. resolved Jun 23, 2026, 09:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2026

We are recording a partial deterioration of voice services from the Polish operator

Detected by Pingoru
Jun 22, 2026, 12:50 PM UTC
Resolved
Jun 22, 2026, 02:10 PM UTC
Duration
1h 20m
Timeline · 4 updates
  1. investigating Jun 22, 2026, 12:50 PM UTC

    We are recording a deterioration of voice services from the Polish operator.

  2. investigating Jun 22, 2026, 01:01 PM UTC

    We experienced a degradation of voice call quality. Based on the identification of the problem, it occurs in the local ISP Poland peering (Orange Polska / Hurricane Electric, Warsaw)..

  3. monitoring Jun 22, 2026, 02:01 PM UTC

    Based on our capabilities, we rerouted the network traffic for the upstream carrier via Quantcom to avoid the identified ISP issue on the path to them. Voice calls have been restored..

  4. resolved Jun 22, 2026, 02:10 PM UTC

    The incident has been resolved. Voice call quality has been fully restored following the traffic reroute to Quantcom..

Read the full incident report →

Major April 20, 2026

Partial outage of outbound calls from CZ mobile numbers

Detected by Pingoru
Apr 20, 2026, 11:58 AM UTC
Resolved
Apr 21, 2026, 02:58 PM UTC
Duration
1d 2h
Timeline · 6 updates
  1. identified Apr 20, 2026, 11:58 AM UTC

    Some outgoing calls (cca 10-20%) from CZ mobile numbers fail. Calls from fixed numbers are not affected. We are continuing to work on a fix for this incident..

  2. monitoring Apr 20, 2026, 12:32 PM UTC

    We implemented a fix and are currently monitoring the result..

  3. identified Apr 20, 2026, 03:20 PM UTC

    We are continuing to work on a fix for this incident..

  4. identified Apr 21, 2026, 11:15 AM UTC

    We are continuing to work on a fix for this incident..

  5. identified Apr 21, 2026, 01:01 PM UTC

    We are continuing to work on a fix for this incident..

  6. resolved Apr 21, 2026, 02:58 PM UTC

    This incident has been resolved..

Read the full incident report →

Major April 14, 2026

Partial outage of the network connection to the Daktela cloud

Detected by Pingoru
Apr 14, 2026, 08:00 AM UTC
Resolved
Apr 14, 2026, 09:46 AM UTC
Duration
1h 46m
Timeline · 4 updates
  1. investigating Apr 14, 2026, 08:00 AM UTC

    We are currently experiencing an outage of voice services and connection to Daktela Cloud. We are looking for more information..

  2. identified Apr 14, 2026, 08:18 AM UTC

    We have identified the issue and are working on a fix..

  3. monitoring Apr 14, 2026, 08:54 AM UTC

    We implemented a fix and are currently monitoring the result..

  4. resolved Apr 14, 2026, 09:46 AM UTC

    This incident has been resolved..

Read the full incident report →

Minor March 18, 2026

Incident affecting voice services in Hungary

Detected by Pingoru
Mar 18, 2026, 08:40 AM UTC
Resolved
Mar 18, 2026, 02:30 PM UTC
Duration
5h 50m
Timeline · 3 updates
  1. investigating Mar 18, 2026, 08:40 AM UTC

    Dear customers, we experienced an issue with a telecom operator in Hungary affecting voice services for customers in this region. Start time: 18/03/2026 09:45 CEST Daktela Team.

  2. monitoring Mar 18, 2026, 09:26 AM UTC

    We are continuing to monitor the situation and are awaiting the Root Cause Analysis (RFO) from iTelecom. We apologize for the inconvenience and thank you for your understanding. Kind regards,.

  3. resolved Mar 18, 2026, 02:30 PM UTC

    This incident has been resolved..

Read the full incident report →