Daktela Outage History

The incident has now been resolved, and the degradation of the path between the ISPs has been rectified.

Type: Incident Duration: 1 day, 2 hours and 59 minutes Affected Components: CZ Voice Services Apr 20, 11:58:52 GMT+0 - Identified - Some outgoing calls (cca 10-20%) from CZ mobile numbers fail. Calls from fixed numbers are not affected. We are continuing to work on a fix for this incident. Apr 20, 12:32:14 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 20, 15:20:29 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 21, 11:15:35 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 21, 13:01:29 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 21, 14:58:10 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 47 minutes Affected Components: Daktela Cloud-Hosted Solution Apr 14, 08:18:32 GMT+0 - Identified - We have identified the issue and are working on a fix. Apr 14, 08:00:00 GMT+0 - Investigating - We are currently experiencing an outage of voice services and connection to Daktela Cloud. We are looking for more information. Apr 14, 08:54:15 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 14, 09:46:47 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 5 hours and 50 minutes Affected Components: HU Voice Services Mar 18, 08:40:00 GMT+0 - Investigating - Dear customers, we experienced an issue with a telecom operator in Hungary affecting voice services for customers in this region. Start time: 18/03/2026 09:45 CEST Daktela Team Mar 18, 09:26:00 GMT+0 - Monitoring - We are continuing to monitor the situation and are awaiting the Root Cause Analysis (RFO) from iTelecom. We apologize for the inconvenience and thank you for your understanding. Kind regards, Mar 18, 14:30:00 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 14 minutes Feb 16, 11:30:00 GMT+0 - Investigating - Not all incoming calls can be answered by users with webRTC devices. We are currently investigating this incident. Feb 16, 11:51:40 GMT+0 - Investigating - We are currently investigating this incident. Feb 16, 12:44:05 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 4 hours and 59 minutes Affected Components: Daktela Cloud-Hosted Solution, , Daktela cloud solution → Dec 2, 15:36:26 GMT+0 - Investigating - The incident has unfortunately reoccurred. We are investigating the root cause. Dec 2, 16:08:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 2, 16:29:05 GMT+0 - Resolved - This incident has been resolved. Dec 2, 11:30:29 GMT+0 - Investigating - We are currently experiencing global issues with AI services. We are investigating the root cause. Dec 2, 13:10:31 GMT+0 - Identified - We have located the source of the issue and we are working on a fix for this incident. Dec 2, 14:51:28 GMT+0 - Monitoring - We experienced a botnet/DDoS attack on our infrastructure. Mitigations have been applied and we’re actively monitoring the situation. Dec 2, 15:11:17 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 20 minutes Affected Components: SK Voice services Oct 30, 15:30:00 GMT+0 - Investigating - We have logged an issue regarding an inability to make or receive phone calls on our Slovak mobile numbers. We are investigating the cause with our vendor. Oct 30, 16:50:00 GMT+0 - Resolved - Issue was resolved on our vendor's side

Type: Incident Duration: 7 hours and 25 minutes Affected Components: Other 3rd party services Oct 30, 00:05:00 GMT+0 - Resolved - This incident has been resolved. All services of Microsoft were restored. SSO login’s via Azure should be again available. Oct 29, 16:40:00 GMT+0 - Investigating - We registered an incident of Global MS Azure services. Oct 29, 17:00:00 GMT+0 - Identified - This incident has affected the ability to use integration with Microsoft services, specifically the SSO verification methods, which are not working. Oct 29, 17:30:00 GMT+0 - Monitoring - We are monitoring the situation and waiting for the Microsoft team to restore the service. In the meantime, our customers can check the status of Microsoft services directly at . Oct 29, 19:00:00 GMT+0 - Monitoring - The Microsoft team is still working on restoring the service. Some Daktela customers may still experience issues with SSO login verification.

Type: Incident Duration: 15 minutes Affected Components: CZ Voice Services, International Voice Services Oct 16, 08:40:00 GMT+0 - Investigating - We have logged an issue regarding an inability to make or receive phone calls. We are investigating the cause. Oct 16, 08:45:00 GMT+0 - Identified - We identified an issue with the partner voice carrier and escalated the problem to their Network Operations Centre (NOC). Oct 16, 08:50:00 GMT+0 - Monitoring - We are engaged with the partner voice carrier to fix this incident. Oct 16, 08:55:00 GMT+0 - Resolved - The partner voice carrier has resolved the issue and we are monitoring the outcome closely. We are waiting for them to provide us with the full ROA.

Type: Incident Duration: 1 hour and 31 minutes Affected Components: HU Voice Services Oct 7, 07:59:00 GMT+0 - Investigating - We are currently experiencing partial degradation in the quality of the connection for our customers in Hungary. Some calls may take longer to connect, or may fail to connect altogether. Oct 7, 08:15:00 GMT+0 - Identified - We have compiled examples reported by our customers. We identified the issue with the upstream carrier and reported it to them. Oct 7, 09:00:00 GMT+0 - Monitoring - We are engaged with the upstream carrier to fix this incident. Oct 7, 09:15:00 GMT+0 - Monitoring - The upstream carrier has fixed the issue and is currently monitoring the results. Oct 7, 09:30:00 GMT+0 - Resolved - The upstream voice carrier resolved this incident by applying a permanent fix to their Call Manager for originating outbound calls.

Type: Incident Affected Components: , CZ SMS Services, SMS → Aug 28, 10:45:00 GMT+0 - Resolved - SMS connectors are fully functional

Type: Incident Affected Components: , Other 3rd party services, Viber, HU SMS services, PL SMS Services, RO SMS Services, International SMS Services, Adria SMS Services, CZ SMS Services, Instagram, Facebook Messenger, WhatsApp, , 3rd parties services (integrations) → SMS → Aug 25, 10:30:00 GMT+0 - Resolved - This incident has been resolved. Aug 25, 09:30:18 GMT+0 - Investigating - Dear customers, Since 12:00 CEST, we have been experiencing degraded service quality for SMS and social media integration across all regions. We are actively investigating the issue and monitoring the situation. We apologize for the inconvenience and thank you for your understanding. Kind regards, The Daktela Team

Type: Incident Duration: 1 hour and 44 minutes Affected Components: HU Voice Services Aug 5, 11:58:36 GMT+0 - Monitoring - The provider has implemented changes to their infrastructure, and services are expected to be restored. We are currently verifying the resolution. Aug 5, 10:30:48 GMT+0 - Investigating - We experienced a partial outage of voice services. We are investigating the problem with our provider. Aug 5, 12:14:39 GMT+0 - Resolved - The resolution has been verified and confirmed. All affected services have been restored and are operating as expected.

Type: Incident Duration: 1 hour Affected Components: HU Voice Services Aug 5, 10:00:00 GMT+0 - Monitoring - The provider exceeded the limits and took action to prevent a recurrence of the situation. Calls are currently working as usual, and we are monitoring the situation. Aug 5, 09:30:00 GMT+0 - Identified - Our provider has identified some limitations on calls originating. They temporarily exceed the limits required for us to restore the connection. Meanwhile, we are searching for the root cause. Aug 5, 10:10:00 GMT+0 - Resolved - This incident has now been resolved, and we have confirmed with the customer that voice services are working. Aug 5, 09:10:00 GMT+0 - Investigating - We experienced a partial outage of voice services. This appears to be connected to a problem that has already been resolved. We are investigating the problem with our provider.

Type: Incident Duration: 1 hour and 8 minutes Affected Components: Daktela Cloud-Hosted Solution Aug 4, 10:15:00 GMT+0 - Identified - We have identified that the issue appears to lie with the network service provider, Cloudflare, and its interconnection with other ISPs. Cloudflare is currently working to find a solution. Aug 4, 10:55:00 GMT+0 - Resolved - The incident has now been resolved. After monitoring, it was found that the issue was no longer present and that operations had been restored. Aug 4, 10:40:00 GMT+0 - Monitoring - The service provider, Cloudflare, states that the issue has been identified and a fix is being implemented. Most Daktela customers in Hungary should now be able to access their services. We keep monitoring the situation. Aug 4, 09:47:00 GMT+0 - Investigating - We are currently experiencing a partial degradation in connectivity quality for our customers in Hungary. Connections may be dropping or timing out.

Type: Incident Duration: 39 minutes Affected Components: CZ Voice Services Jul 14, 09:37:10 GMT+0 - Resolved - **It has been confirmed that all services are fully operational.** Jul 14, 09:07:25 GMT+0 - Monitoring - Partner has confirmed the bug has been fixed, problems should not occur anymore, we are monitoring the status Jul 14, 08:15:00 GMT+0 - Investigating - Dear customers, Since 10:15 CEST, we have been experiencing degraded quality of inbound and outbound calls to Czech numbers. The issue is limited to the Czech Republic and has been confirmed as an outage on the side of an external partner. We are actively working with the provider to resolve the issue. There is currently no estimated time to resolution. We apologize for the inconvenience and thank you for your understanding. Kind regards, The Daktela Team

Type: Incident Affected Components: HU Voice Services Jul 11, 16:41:00 GMT+0 - Identified - We have identified an issue with our voice provider. They are now investigating the problem. Jul 11, 16:08:00 GMT+0 - Investigating - We are currently experiencing a voice service outage in Hungary. We are investigating the cause. Jul 11, 17:44:00 GMT+0 - Resolved - Our provider has confirmed the issue is resolved on their end. All services are now functional. We will continue to monitor the situation. Jul 11, 18:02:28 GMT+0 - Postmortem - We have verified that all services are now fully functional.