Daktela incident
We are recording a partial deterioration of voice services from the Polish operator
Resolved after 1 hour 15 minutes, affecting Voice Services (PL Voice Services), on June 17, 2026.
The incident has now been resolved, and the degradation of the path between the ISPs has been rectified.
Affected components
Update timeline
- investigating Jun 17, 2026, 12:55 PM UTC
We experienced a partial degradation of voice call quality (less than 10% packet loss, not all calls). Based on the identification of the problem, it occurs in the local ISP Poland peering.
- identified Jun 17, 2026, 01:15 PM UTC
We have identified an increase in the number of network connections for one of our telecommunications partner for Poland. We have reported this to the relevant upstream carrier.
- monitoring Jun 17, 2026, 01:25 PM UTC
The upstream carrier has acknowledged the issue and is investigating it alongside the relevant ISP.
- monitoring Jun 17, 2026, 01:45 PM UTC
Based on our capabilities, we rerouted the network traffic for the upstream carrier via other providers to avoid the identified ISP issue on the path to them.
- resolved Jun 17, 2026, 02:10 PM UTC
The incident has now been resolved, and the degradation of the path between the ISPs has been rectified.
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