Daktela incident
Partialy degradation of services
Resolved after 28 minutes, affecting Daktela cloud solution (Daktela Cloud-Hosted Solution) and Voice Services (CZ Voice Services) and 1 more, on November 2, 2026.
We are currently experiencing an issue with one of our SIP edge servers, which connects agents' phones and softphones to the Daktela platform. Since 09:22 CET, agent devices connected through the affected server have been losing their connection. Calls in progress on those devices may have been disconnected, and agents may be unable to receive or place calls until their device reconnects. A shorter disruption with the same symptoms also occurred this morning between 08:21 and 08:26 CET. Only part of our customer base is affected. Instances and the web interface remain available, and devices connected through other servers are working normally. Our infrastructure team has identified the affected server and is working to restore service. We will post an update within 30 minutes, or sooner if the situation changes.
Affected components
Update timeline
- investigating Nov 02, 2026, 08:22 AM UTC
We are currently experiencing an issue with one of our SIP edge servers, which connects agents' phones and softphones to the Daktela platform. Since 09:22 CET, agent devices connected through the affected server have been losing their connection. Calls in progress on those devices may have been disconnected, and agents may be unable to receive or place calls until their device reconnects. A shorter disruption with the same symptoms also occurred this morning between 08:21 and 08:26 CET. Only part of our customer base is affected. Instances and the web interface remain available, and devices connected through other servers are working normally. Our infrastructure team has identified the affected server and is working to restore service. We will post an update within 30 minutes, or sooner if the situation changes.
- resolved Nov 02, 2026, 08:50 AM UTC
The issue has been resolved and all affected agent devices have reconnected.
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