Daktela incident

Incident affecting all services

Major Resolved

Daktela experienced a major incident on September 14, 2026 affecting Daktela cloud solution (Daktela Cloud-Hosted Solution) and Voice Services (CZ Voice Services) and 1 more component, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 11:30 AM UTC
Resolved
Sep 14, 2026, 02:49 PM UTC
Duration
3h 19m
Detected by Pingoru
Sep 14, 2026, 11:30 AM UTC

Affected components

Daktela cloud solution (Daktela Cloud-Hosted Solution)Voice Services (CZ Voice Services)SMS (CZ SMS Services)3rd parties e-mail services (Microsoft 365)3rd parties services (integrations) (Facebook Messenger)3rd parties services (integrations) (WhatsApp)Voice Services (SK Voice services)SMS (PL SMS Services)3rd parties e-mail services (Gmail)Voice Services (UK Voice Services)

Update timeline

  1. investigating Sep 14, 2026, 11:30 AM UTC

    We are currently investigating this incident.

  2. monitoring Sep 14, 2026, 12:00 PM UTC

    At the moment, everything is working fine, we are solving what happens. We implemented a fix and are currently monitoring the result.

  3. resolved Sep 14, 2026, 02:49 PM UTC

    The incident affecting our services has been resolved. The root cause was a failure of the high-availability (failover) mechanism on a key network device. After identifying the affected device, we restarted it and all voice services returned to normal operation. We continue to monitor the environment.