- Detected by Pingoru
- May 12, 2026, 02:43 PM UTC
- Resolved
- May 14, 2026, 01:34 PM UTC
- Duration
- 1d 22h
Affected: Alerting PipelineCase Notification System
Timeline · 3 updates
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investigating May 12, 2026, 02:43 PM UTC
We are continuing to monitor an issue impacting backend alert workflow processing. Clients may experience delays in incident generation, case updates, and handling workflows during this time. Core detection capabilities and analyst-led investigations remain unaffected. Our team will provide further updates as the situation develops.
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monitoring May 13, 2026, 07:33 PM UTC
On May 12, 2026, we identified and resolved a platform processing issue that impacted portions of incident generation workflows. Following restoration activities, we identified a separate third-party service issue that resulted in additional intermittent processing delays. Mitigation actions were implemented and service stability has been restored. Platform monitoring and analyst investigation capabilities remained operational throughout the affected periods, though some customers may have experienced delayed incident processing. We will continue to monitor the environment closely and review both events to further strengthen resiliency and recovery processes. We appreciate our clients’ patience and understanding while these issues were being addressed.
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resolved May 14, 2026, 01:34 PM UTC
This incident has been resolved. The third-party service issue was resolved and services are fully operational. All affected cases were processed/updated accordingly.
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 07:02 PM UTC
- Resolved
- Mar 25, 2026, 08:03 PM UTC
- Duration
- 2d 1h
Affected: Microsoft SentinelThird-Party Data Source
Timeline · 4 updates
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investigating Mar 23, 2026, 07:02 PM UTC
We have identified a recent Microsoft parser change affecting Azure Sentinel that is impacting the performance and reliability of certain SIEM detection rules. Our team is actively working with Microsoft to validate the root cause and drive a permanent resolution. In parallel, we are working to implement temporary mitigations to restore detection coverage where impacted. We will continue to monitor the situation closely and provide updates as more information becomes available.
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identified Mar 24, 2026, 01:23 AM UTC
Cyderes is continuing to work with Microsoft to implement a resolution. Cyderes has identified and developed custom parser configuration changes to address this situation and restore impacted detection coverage. These changes have been deployed and are under evaluation currently.
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monitoring Mar 25, 2026, 03:54 PM UTC
Cyderes has developed custom parser configuration changes and have restored impacted detection coverage. These changes have been deployed and have been under evaluation for over 24 hours with no further issues identified. For this resolved matter, if you have any questions, please contact your Client Success Manager.
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resolved Mar 25, 2026, 08:03 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 07:21 PM UTC
- Resolved
- Mar 16, 2026, 07:21 PM UTC
- Duration
- —
Affected: Client Portal
Timeline · 1 update
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resolved Mar 16, 2026, 07:21 PM UTC
Due to Cyderes standard maintenance the my.cyderes.com portal experienced session and authentication errors for approximately 20 minutes. The issue was identified and resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 03:24 PM UTC
- Resolved
- Mar 13, 2026, 09:13 PM UTC
- Duration
- 1d 5h
Affected: Alerting Pipeline
Timeline · 4 updates
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investigating Mar 12, 2026, 03:24 PM UTC
Cyderes is actively investigating an outage in Microsoft Central US infrastructure for Log Analytics causing delayed alerts and data access issues. Cyderes clients may experience degraded services in Security and Operational Health Alerting.
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monitoring Mar 12, 2026, 05:03 PM UTC
Cyderes is observing performance improvement in Microsoft Log Analytics, however, delays and access issues will persist until all systems have recovered. Cyderes clients may continue to experience degraded services in Security and Operational Health Alerting. We will continue to provide updates as recovery progresses.
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monitoring Mar 12, 2026, 10:37 PM UTC
Microsoft has reported the Log Analytics issue as resolved. Cyderes is actively processing backlogged alerts. Clients may experience delayed Security and Operational Health Alerts. Updates will continue as services fully recover.
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resolved Mar 13, 2026, 09:13 PM UTC
Microsoft performance continues to be stable. Cyderes service operations are back to normal.
Read the full incident report →
- Detected by Pingoru
- Jan 23, 2026, 01:14 AM UTC
- Resolved
- Jan 23, 2026, 04:14 PM UTC
- Duration
- 14h 59m
Timeline · 2 updates
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monitoring Jan 23, 2026, 01:14 AM UTC
Microsoft is experiencing a widespread Microsoft 365 outage that is affecting access to Microsoft Defender portals and related security services. Defender EDR is functioning on endpoints, Cyderes is receiving alerts via our connectors, but the cloud portals and backend services are intermittently unavailable or degraded. This issue impacts management, visibility, and portal access currently – not the agents on endpoints. Cyderes will continue to monitor the situation closely. MSFT ref. MO1221364 in the Microsoft 365 admin center or https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect.
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resolved Jan 23, 2026, 04:14 PM UTC
Microsoft has identified this issue as resolved. Please reference MSFT ref. MO1221364 in the Microsoft 365 admin center for further information. Direct link: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
Read the full incident report →
- Detected by Pingoru
- Nov 15, 2025, 05:34 PM UTC
- Resolved
- Nov 17, 2025, 01:27 PM UTC
- Duration
- 1d 19h
Affected: Third-Party Backend Ticket System
Timeline · 3 updates
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identified Nov 15, 2025, 05:34 PM UTC
The vendor is aware of the problem and working on remediation. To assure prompt prompt case creation, please use the Cyderes Client Portal to create a new service request until the issue is resolved.
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monitoring Nov 15, 2025, 11:03 PM UTC
The vendor has addressed the underlying problem and continues to monitor the situation.
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resolved Nov 17, 2025, 01:27 PM UTC
This issue has now been resolved by the vendor.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 05:45 PM UTC
- Resolved
- Oct 30, 2025, 02:09 AM UTC
- Duration
- 8h 23m
Affected: Microsoft Sentinel
Timeline · 3 updates
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identified Oct 29, 2025, 05:45 PM UTC
Microsoft reports a degradation of services due to AFD problems. This impacts access to the portal and Sentinel. Alert and incident ingestion at Cyderes is not impacted.
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identified Oct 29, 2025, 09:18 PM UTC
Microsoft has implemented recovery procedures and expects full recovery by 23:20 UTC on 29 October 2025.
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resolved Oct 30, 2025, 02:09 AM UTC
This incident has been resolved.
Read the full incident report →
Critical October 20, 2025 - Detected by Pingoru
- Oct 20, 2025, 10:02 AM UTC
- Resolved
- Oct 20, 2025, 11:31 AM UTC
- Duration
- 1h 29m
Affected: Alerting PipelineClient PortalTicket System IntegrationsCase Notification SystemThird-Party Backend Ticket System
Timeline · 3 updates
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monitoring Oct 20, 2025, 10:02 AM UTC
Due to a widespread Internet outage affecting multiple third-party vendors, case notification and ticket management systems experienced delays. However, the SOC has been able to triage and investigate security alerts. During the period of the outage, clients were contacted manually in the case of a confirmed security incident. Services are gradually coming back online across various vendors.
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monitoring Oct 20, 2025, 10:08 AM UTC
We are continuing to monitor for any further issues.
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resolved Oct 20, 2025, 11:31 AM UTC
Due to a widespread Internet outage affecting multiple third-party vendors, case notification and ticket management systems experienced delays. We have now resumed normal operations, and all case notifications are up-to-date.
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2025, 09:54 PM UTC
- Resolved
- Oct 10, 2025, 02:45 AM UTC
- Duration
- 4h 50m
Affected: Microsoft Sentinel
Timeline · 2 updates
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identified Oct 09, 2025, 09:54 PM UTC
Microsoft is experiencing access issues with Azure Portal and Admin Portal. Microsoft has identified the underlying problem and is in remediation. More information can be found at: https://azure.status.microsoft/en-us/status
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resolved Oct 10, 2025, 02:45 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 04, 2025, 07:58 AM UTC
- Resolved
- Oct 04, 2025, 02:44 PM UTC
- Duration
- 6h 45m
Affected: Case Notification SystemAuto-calling
Timeline · 4 updates
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investigating Oct 04, 2025, 07:58 AM UTC
Cyderes' Email and Auto-Calling services are experiencing an outage and we are investigating. Cyderes TSI is not impacted by this issue.
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identified Oct 04, 2025, 09:06 AM UTC
Cyderes' has identified the issue. Remediation investigation is in progress. Please monitor the Cyderes Portal for case updates.
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monitoring Oct 04, 2025, 10:38 AM UTC
All notification services are now operational. We are continuing to monitor and appreciate your patience.
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resolved Oct 04, 2025, 02:44 PM UTC
This issue has now been resolved.
Read the full incident report →
Critical September 25, 2025 - Detected by Pingoru
- Sep 25, 2025, 06:37 PM UTC
- Resolved
- Sep 25, 2025, 06:51 PM UTC
- Duration
- 14m
Affected: Client Portal
Timeline · 2 updates
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investigating Sep 25, 2025, 06:37 PM UTC
We are aware of reports of access problems to the Cyderes Client Portal and are investigating.
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resolved Sep 25, 2025, 06:51 PM UTC
The incident has been resolved and we are monitoring for any interruptions.
Read the full incident report →
- Detected by Pingoru
- Sep 14, 2025, 05:37 PM UTC
- Resolved
- Sep 14, 2025, 06:04 PM UTC
- Duration
- 26m
Affected: Chronicle SOAR (Siemplify)
Timeline · 4 updates
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identified Sep 14, 2025, 05:37 PM UTC
Please be assured that the Cyderes team is still actively reviewing and investigating all incidents. We are monitoring the situation closely and will provide an update as soon as the vendor restores full operation. We appreciate your patience.
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identified Sep 14, 2025, 05:41 PM UTC
Google has identified the root cause of the issue and is actively working on a resolution.
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identified Sep 14, 2025, 05:55 PM UTC
The issue has been resolved by Google. Our system is now backfilling data and returning to normal.
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resolved Sep 14, 2025, 06:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 10, 2025, 11:00 AM UTC
- Resolved
- Sep 10, 2025, 07:23 PM UTC
- Duration
- 8h 23m
Affected: Client PortalTicket System Integrations
Timeline · 5 updates
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investigating Sep 10, 2025, 11:00 AM UTC
We are currently experiencing a service outage for the Cyderes Client Portal search functionality and the ability to conduct bi-directional syncing with Microsoft Sentinel. Our engineering team is investigating the issue with the highest priority and working diligently to restore service as quickly as possible.
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identified Sep 10, 2025, 01:04 PM UTC
Our team has identified the cause of the outage and remediation actions are underway.
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identified Sep 10, 2025, 03:46 PM UTC
The remediation actions are in the process of testing and validation across all impacted subsystems.
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monitoring Sep 10, 2025, 04:41 PM UTC
All major subsystems are now operational. We appreciate your patience during the recent service interruption. We'd also like to provide an update on two related items within the Cyderes Portal: Case View Sorting: Table sorting in the case view is currently limited to the default "Newest to Oldest" order. Our team is actively working to restore full sorting functionality. Case List Pagination: A change has been implemented for case list navigation. Instead of traditional page-to-page navigation, you will now see a "Load More" prompt at the bottom of the list. We will notify you once the case view sorting is fully restored. Thank you for your continued partnership.
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resolved Sep 10, 2025, 07:23 PM UTC
We have successfully resolved the recent service outage. All systems are now operating as expected and case view sorting has been corrected. Thank you for your patience while our team worked to address this issue.
Read the full incident report →
- Detected by Pingoru
- Jul 10, 2025, 05:36 PM UTC
- Resolved
- Jul 10, 2025, 06:32 PM UTC
- Duration
- 56m
Affected: SentinelOne
Timeline · 2 updates
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investigating Jul 10, 2025, 05:36 PM UTC
We are aware of SentinelOne console accessibility issues affecting commercial customers and Managed Partners in the European Union (EU) and are working to restore services. At this time: - While this primarily impacts SentinelOne’s EU AWS region, customers and Managed Partners outside of the EU could see some impact to services - The SentinelOne Console and all cloud services are inaccessible for some customers, though customer endpoints remain protected - SentinelOne has observed a significant drop-off in data ingestions - Cloud-based detections are currently disabled - Alerts are impacted, so customer alerts for threats will not be generated - Third-party data sources are not being ingested We apologize for the inconvenience and appreciate your patience as we work with SentinelOne to resolve the issue. We will continue to update you as SentinelOne completes its investigation into the root cause and begins restoring services.
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resolved Jul 10, 2025, 06:32 PM UTC
SentinelOne has resolved the service disruption and all core functionality is back online. Some alerts may be delayed as queued data is processed. We appreciate your patience and apologize for the inconvenience.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 06:34 PM UTC
- Resolved
- Jun 12, 2025, 10:44 PM UTC
- Duration
- 4h 10m
Affected: Google Cloud Services
Timeline · 3 updates
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investigating Jun 12, 2025, 06:34 PM UTC
Google is experiencing outages across various cloud services. Further information will be forthcoming as available.
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monitoring Jun 12, 2025, 07:30 PM UTC
Cyderes is monitoring the issue and Google's updates, further information can be found here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
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resolved Jun 12, 2025, 10:44 PM UTC
As reported by Google, Cloud and Security products have fully recovered from the previous outage. Some SecOps ingestion may have been affected. Data may need to be reingested from the outage period from 12 June 2025 10:51 PDT to 13:45 PDT.
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2025, 09:43 PM UTC
- Resolved
- Jun 11, 2025, 10:43 PM UTC
- Duration
- 1h
Affected: Auto-calling
Timeline · 3 updates
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investigating Jun 11, 2025, 09:43 PM UTC
The Cyderes auto-calling mechanism is experiencing an outage. Email notifications have not been impacted. The issue is under investigation.
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identified Jun 11, 2025, 09:57 PM UTC
The cause of the outage has been identified and a fix is in progress.
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resolved Jun 11, 2025, 10:43 PM UTC
The incident has been resolved and auto-calling is fully operational.
Read the full incident report →
- Detected by Pingoru
- May 29, 2025, 03:16 PM UTC
- Resolved
- May 29, 2025, 08:55 PM UTC
- Duration
- 5h 39m
Affected: SentinelOne
Timeline · 3 updates
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investigating May 29, 2025, 03:16 PM UTC
We are aware of an ongoing issue affecting the SentinelOne management console, which is currently unavailable. SentinelOne's engineering team is actively investigating the issue to restore full functionality as soon as possible. We will continue to monitor the situation closely and provide updates as more information becomes available. Thank you for your patience and understanding.
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identified May 29, 2025, 06:00 PM UTC
Based on information available from SentinelOne, they are aware of ongoing console outages affecting commercial customers globally and are currently restoring services. Customer endpoints are still protected at this time, but managed response services will not have visibility. Threat data reporting is delayed, not lost. Initial RCA shows an internal automation issue, and not a security incident. Thank you for your patience and understanding.
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resolved May 29, 2025, 08:55 PM UTC
Based on information available from SentinelOne, access to consoles has been restored for all impacted customers following today’s platform outage and service interruption. SentinelOne continues to validate the health of all services. The initial root cause analysis shows this was not a security incident.
Read the full incident report →
- Detected by Pingoru
- May 13, 2025, 02:05 PM UTC
- Resolved
- May 13, 2025, 02:24 PM UTC
- Duration
- 18m
Affected: Case Notification SystemAuto-calling
Timeline · 2 updates
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investigating May 13, 2025, 02:05 PM UTC
We are currently resolving an outage with the auto email and voice notification systems for cases. At the present time email and voice auto-notifications are not available.
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resolved May 13, 2025, 02:24 PM UTC
The issue has been remediated.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2025, 12:37 AM UTC
- Resolved
- Apr 29, 2025, 12:53 AM UTC
- Duration
- 16m
Affected: Ticket System Integrations
Timeline · 2 updates
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investigating Apr 29, 2025, 12:37 AM UTC
At the present time ticket system integration is not operational. Engineering is investigating the outage.
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resolved Apr 29, 2025, 12:53 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 19, 2025, 12:23 AM UTC
- Resolved
- Feb 19, 2025, 02:55 AM UTC
- Duration
- 2h 31m
Affected: Chronicle UI
Timeline · 4 updates
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investigating Feb 19, 2025, 12:23 AM UTC
An issue has been discovered where client dashboards within Chronicle are no longer available. Google has acknowledged the problem and is working to resolve. We will keep you updated as Google investigates the issue.
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investigating Feb 19, 2025, 01:07 AM UTC
The issue is currently being investigated by Google. Please monitor https://status.cloud.google.com/ for updates.
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identified Feb 19, 2025, 02:08 AM UTC
Google has identified the root cause and is working on restoring services. Please continue to monitor https://status.cloud.google.com/ for updates.
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resolved Feb 19, 2025, 02:55 AM UTC
The issue has now been resolved by Google. Please see https://status.cloud.google.com/ for details.
Read the full incident report →
- Detected by Pingoru
- Feb 14, 2025, 11:29 PM UTC
- Resolved
- Feb 15, 2025, 02:39 AM UTC
- Duration
- 3h 10m
Affected: Chronicle Ingestion API
Timeline · 4 updates
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investigating Feb 14, 2025, 11:29 PM UTC
Google regional endpoint for the Google Chronicle Ingestion API in Europe is experiencing an outage. This has been reported to Google. Further updates will be made as information becomes available.
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investigating Feb 15, 2025, 01:57 AM UTC
We are continuing to investigate this issue.
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investigating Feb 15, 2025, 01:58 AM UTC
This issue has been resolved.
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resolved Feb 15, 2025, 02:39 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 13, 2025, 10:14 PM UTC
- Resolved
- Feb 14, 2025, 01:47 AM UTC
- Duration
- 3h 32m
Affected: Case Notification System
Timeline · 4 updates
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investigating Feb 13, 2025, 10:14 PM UTC
Case email and phone notifications are not being sent for some customers at this time. Cyderes is currently investigating. Cases are available as normal in the myCyderes Portal and Ticket System Integrations are not impacted.
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identified Feb 13, 2025, 10:52 PM UTC
The issue has been identified and is a fix is being implemented.
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monitoring Feb 13, 2025, 11:24 PM UTC
The issue has now been resolved for new cases. We are conducting an impact analysis, an update will follow.
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resolved Feb 14, 2025, 01:47 AM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2025, 06:24 PM UTC
- Resolved
- Jan 24, 2025, 03:47 PM UTC
- Duration
- 1d 21h
Affected: Microsoft Sentinel
Timeline · 4 updates
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identified Jan 22, 2025, 06:24 PM UTC
Microsoft has notified some customers that they are experiencing delays in fetching specific data related to triggering automation rules due to ingestion delays in their infrastructure. Impacted clients have been notified by Microsoft directly. Affected systems include Microsoft Sentinel and Microsoft Defender for Endpoint. As we learn more and Microsoft provides further updates, we will release those and update our Cyderes status page and MyCyderes Portal banner. We will be actively monitoring your console directly.
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monitoring Jan 23, 2025, 02:10 AM UTC
Delays should be resolved for all but the Western Europe region, where Microsoft is continuing to work on a solution. We are continuing to monitor anyone affected.
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monitoring Jan 23, 2025, 05:31 PM UTC
Microsoft continues to work on the solution for customers impacted in the Western Europe region - an update can be expected tomorrow, 2025 January 24.
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resolved Jan 24, 2025, 03:47 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 25, 2024, 04:16 PM UTC
- Resolved
- Oct 25, 2024, 07:52 PM UTC
- Duration
- 3h 36m
Affected: Case Notification System
Timeline · 3 updates
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identified Oct 25, 2024, 04:16 PM UTC
SendGrid has an active incident: https://status.sendgrid.com/ Notification emails are not being sent at this time.
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monitoring Oct 25, 2024, 05:09 PM UTC
SendGrid is continuing to work the issue, emails that are deferred are being retried and successfully delivering.
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resolved Oct 25, 2024, 07:52 PM UTC
This incident has been resolved by SendGrid. Cyderes continues to monitor Case Notifications and performance across systems.
Read the full incident report →
- Detected by Pingoru
- Oct 10, 2024, 06:55 PM UTC
- Resolved
- Oct 11, 2024, 01:30 AM UTC
- Duration
- 6h 34m
Affected: Client Portal
Timeline · 5 updates
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investigating Oct 10, 2024, 06:55 PM UTC
Cyderes is currently investigating an issue affecting the MyCyderes Customer Portal causing limited access for some users.
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identified Oct 10, 2024, 07:00 PM UTC
The underlying issue to the MyCyderes Portal has been isolated and a fix is being deployed.
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identified Oct 10, 2024, 08:51 PM UTC
Cyderes is continuing to implement the resolution to resolve access issues for the MyCyderes Portal.
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monitoring Oct 10, 2024, 09:59 PM UTC
Cyderes has resolved the underlying issue preventing access to the MyCyderes Customer Portal - we are monitoring traffic and connections to ensure stability.
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resolved Oct 11, 2024, 01:30 AM UTC
Access issues with MyCyderes Portal confirmed resolved, normal operations have resumed.
Read the full incident report →
