Cyderes incident

Case creation via email to [email protected] is experiencing intermittent errors due to problems with a 3rd party vendor.

Minor Resolved View vendor source →

Cyderes experienced a minor incident on November 15, 2025 affecting Third-Party Backend Ticket System, lasting 1d 19h. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2025, 05:34 PM UTC
Resolved
Nov 17, 2025, 01:27 PM UTC
Duration
1d 19h
Detected by Pingoru
Nov 15, 2025, 05:34 PM UTC

Affected components

Third-Party Backend Ticket System

Update timeline

  1. identified Nov 15, 2025, 05:34 PM UTC

    The vendor is aware of the problem and working on remediation. To assure prompt prompt case creation, please use the Cyderes Client Portal to create a new service request until the issue is resolved.

  2. monitoring Nov 15, 2025, 11:03 PM UTC

    The vendor has addressed the underlying problem and continues to monitor the situation.

  3. resolved Nov 17, 2025, 01:27 PM UTC

    This issue has now been resolved by the vendor.