Cyderes incident

Client Portal Access Not Available

Critical Resolved View vendor source →

Cyderes experienced a critical incident on September 25, 2025 affecting Client Portal, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 06:37 PM UTC
Resolved
Sep 25, 2025, 06:51 PM UTC
Duration
14m
Detected by Pingoru
Sep 25, 2025, 06:37 PM UTC

Affected components

Client Portal

Update timeline

  1. investigating Sep 25, 2025, 06:37 PM UTC

    We are aware of reports of access problems to the Cyderes Client Portal and are investigating.

  2. resolved Sep 25, 2025, 06:51 PM UTC

    The incident has been resolved and we are monitoring for any interruptions.