Cyderes experienced a major incident on July 10, 2025 affecting SentinelOne, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2025, 05:36 PM UTC
We are aware of SentinelOne console accessibility issues affecting commercial customers and Managed Partners in the European Union (EU) and are working to restore services. At this time: - While this primarily impacts SentinelOne’s EU AWS region, customers and Managed Partners outside of the EU could see some impact to services - The SentinelOne Console and all cloud services are inaccessible for some customers, though customer endpoints remain protected - SentinelOne has observed a significant drop-off in data ingestions - Cloud-based detections are currently disabled - Alerts are impacted, so customer alerts for threats will not be generated - Third-party data sources are not being ingested We apologize for the inconvenience and appreciate your patience as we work with SentinelOne to resolve the issue. We will continue to update you as SentinelOne completes its investigation into the root cause and begins restoring services.
- resolved Jul 10, 2025, 06:32 PM UTC
SentinelOne has resolved the service disruption and all core functionality is back online. Some alerts may be delayed as queued data is processed. We appreciate your patience and apologize for the inconvenience.