Cyderes incident

Widespread Internet outage delay case notification and impact ticket access.

Critical Resolved View vendor source →

Cyderes experienced a critical incident on October 20, 2025 affecting Alerting Pipeline and Client Portal and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:02 AM UTC
Resolved
Oct 20, 2025, 11:31 AM UTC
Duration
1h 29m
Detected by Pingoru
Oct 20, 2025, 10:02 AM UTC

Affected components

Alerting PipelineClient PortalTicket System IntegrationsCase Notification SystemThird-Party Backend Ticket System

Update timeline

  1. monitoring Oct 20, 2025, 10:02 AM UTC

    Due to a widespread Internet outage affecting multiple third-party vendors, case notification and ticket management systems experienced delays. However, the SOC has been able to triage and investigate security alerts. During the period of the outage, clients were contacted manually in the case of a confirmed security incident. Services are gradually coming back online across various vendors.

  2. monitoring Oct 20, 2025, 10:08 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Oct 20, 2025, 11:31 AM UTC

    Due to a widespread Internet outage affecting multiple third-party vendors, case notification and ticket management systems experienced delays. We have now resumed normal operations, and all case notifications are up-to-date.