Cyderes incident

Email and Auto-calling Outage

Major Resolved View vendor source →

Cyderes experienced a major incident on October 4, 2025 affecting Case Notification System and Auto-calling, lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2025, 07:58 AM UTC
Resolved
Oct 04, 2025, 02:44 PM UTC
Duration
6h 45m
Detected by Pingoru
Oct 04, 2025, 07:58 AM UTC

Affected components

Case Notification SystemAuto-calling

Update timeline

  1. investigating Oct 04, 2025, 07:58 AM UTC

    Cyderes' Email and Auto-Calling services are experiencing an outage and we are investigating. Cyderes TSI is not impacted by this issue.

  2. identified Oct 04, 2025, 09:06 AM UTC

    Cyderes' has identified the issue. Remediation investigation is in progress. Please monitor the Cyderes Portal for case updates.

  3. monitoring Oct 04, 2025, 10:38 AM UTC

    All notification services are now operational. We are continuing to monitor and appreciate your patience.

  4. resolved Oct 04, 2025, 02:44 PM UTC

    This issue has now been resolved.