Culture Amp incident
Delays in Retention Insights reporting data updating
Resolved after 1 hour 6 minutes, affecting Incident: Analytics - Retention (AU) (Retention Insights (AU)), on November 16, 2025.
The issue with Retention Insights in the AU data centre has been resolved. Changes to employee data since Sunday November 16 2025 (AEDT) will now be reflecting as expected, and there will no longer be a delay in the data flowing to the Retention Insights module. We thank you for...
Affected components
Update timeline
- investigating Nov 16, 2025, 09:34 PM UTC
We are currently investigating an issue with Retention Insights in the AU data centre. At this time, you may notice a delay in employee data updates in Retention Insights reporting. This reporting data will only be reflective of employee data updates up until Sunday November 16 2025 (AEDT)....
- investigating Nov 16, 2025, 10:37 PM UTC
We are continuing to investigate an issue with Retention Insights in the AU data centre. At this time, account administrators may notice a delay in employee data updates in Retention Insights reporting. This reporting data will only be reflective of employee data updates up until Sunday...
- resolved Nov 16, 2025, 10:40 PM UTC
The issue with Retention Insights in the AU data centre has been resolved. Changes to employee data since Sunday November 16 2025 (AEDT) will now be reflecting as expected, and there will no longer be a delay in the data flowing to the Retention Insights module. We thank you for...
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