Resolved after 5 hours 13 minutes, affecting Incident: Settings - User-Imports (EU) (User Imports (EU)) and Incident: Settings - User-Imports (US) (User Imports (US)), on November 6, 2025.
The issue user data imports not progressing when utilizing our manual imports has been resolved. All manual imports will now process as expected. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://...
Affected components
Update timeline
- identified Nov 06, 2025, 04:25 PM UTC
We have detected an issue when import user data into accounts. The process is currently getting stuck regardless of the import file's size. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further...
- investigating Nov 06, 2025, 05:46 PM UTC
We are currently investigating an issue with ith user data imports getting stuck for hours without progressing. This may impact the US and EU data centers. We are working to bring things back to normal as soon as possible. If you'd like to stay updated on our progress, click 'Send...
- investigating Nov 06, 2025, 07:50 PM UTC
We are currently investigating an issue with ith user data imports getting stuck for hours without progressing. This will impact some accounts on the US and EU data centers. We are working to bring things back to normal as soon as possible. If you'd like to stay updated on our...
- resolved Nov 06, 2025, 09:39 PM UTC
The issue user data imports not progressing when utilizing our manual imports has been resolved. All manual imports will now process as expected. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://...
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