Culture Amp incident
Issue with incorrect reporting numbers in Engagement Survey and delayed submitted responses
Resolved after 2 hours 58 minutes, affecting Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)) and Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)) and 1 more, on January 30, 2026.
The issue with incorrect reporting numbers in Engagement Surveys and delayed submitted responses has been resolved. The reporting numbers will now be displaying as expected for customers in both US and EU data centres. We thank you for your patience as we resolved this issue. If you...
Affected components
Update timeline
- identified Jan 30, 2026, 06:55 AM UTC
We have detected an issue with Engagement Surveys showing an inaccurate number of responses and participants than is invited. This may impact survey reporting on US data centre. Impacted users will experience that response and participation counts in their survey reporting is incorrect.</...
- investigating Jan 30, 2026, 08:01 AM UTC
We are currently investigating an issue with incorrect reporting numbers in Engagement Surveys and delayed submitted responses. At this time, you may experience incorrect number of partipants shown on Insight, Participation tabs and in the shared reports. We are working to...
- investigating Jan 30, 2026, 09:06 AM UTC
We are currently investigating an issue with Engagement Surveys showing an inaccurate number of responses and participants than is invited. This may impact survey reporting on US and EU data centres. Impacted users will experience that response and participation counts in their survey...
- resolved Jan 30, 2026, 09:53 AM UTC
The issue with incorrect reporting numbers in Engagement Surveys and delayed submitted responses has been resolved. The reporting numbers will now be displaying as expected for customers in both US and EU data centres. We thank you for your patience as we resolved this issue. If you...
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