Resolved after 53 minutes, affecting Incident: Customer Experience - Intercom (GLOBAL) (Intercom), on January 5, 2026.
Resolved: The issue with our third-party provider impacting Support services has been resolved. Our Support services now fully operational. You can reach us via email at [email protected] or through our live chat service. We are monitoring the...
Affected components
Update timeline
- identified Jan 05, 2026, 02:25 PM UTC
We are experiencing an issue with a third party provider that is limiting access to certain tools required for our support service. At this time, you may experience delays in reaching the Support team, and the Support team may also take longer than usual to respond. Access...
- investigating Jan 05, 2026, 02:39 PM UTC
The third party provider issue impacting our support service has been stabilised, but not yet fully resolved. Our team is actively monitoring the issue and will continue to provide updates as things progress. At this time, you may experience the following: Delays in...
- resolved Jan 05, 2026, 03:19 PM UTC
Resolved: The issue with our third-party provider impacting Support services has been resolved. Our Support services now fully operational. You can reach us via email at [email protected] or through our live chat service. We are monitoring the...
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