Culture Amp experienced a major incident on April 14, 2026 affecting Incident: Customer Experience - Intercom (GLOBAL) (Intercom), lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2026, 12:41 PM UTC
We have detected an issue with our third party automated support service, which is resulting in longer wait times. We appreciate your patience. Current Status: The root cause has been identified and we're working to return things to nomal as soon as possible. If...
- investigating Apr 14, 2026, 01:30 PM UTC
We are continuing to monitor an issue with our third party automated support service, which is resulting in longer wait times. We appreciate your patience! If you'd like to stay updated on our progress, click 'Send Me Updates' at the bottom of this message. Click 'Subscribe to...
- resolved Apr 14, 2026, 02:46 PM UTC
The issue with our third-party automated support service has now been fully resolved! While our systems are back to normal, our team is currently working through a small backlog. As a result, you may still experience slightly longer wait times than usual. We appreciate your...