Resolved after 2 hours 5 minutes, affecting Incident: Customer Experience - Intercom (GLOBAL) (Intercom), on April 14, 2026.
The issue with our third-party automated support service has now been fully resolved! While our systems are back to normal, our team is currently working through a small backlog. As a result, you may still experience slightly longer wait times than usual. We appreciate your...
Affected components
Update timeline
- investigating Apr 14, 2026, 12:41 PM UTC
We have detected an issue with our third party automated support service, which is resulting in longer wait times. We appreciate your patience. Current Status: The root cause has been identified and we're working to return things to nomal as soon as possible. If...
- investigating Apr 14, 2026, 01:30 PM UTC
We are continuing to monitor an issue with our third party automated support service, which is resulting in longer wait times. We appreciate your patience! If you'd like to stay updated on our progress, click 'Send Me Updates' at the bottom of this message. Click 'Subscribe to...
- resolved Apr 14, 2026, 02:46 PM UTC
The issue with our third-party automated support service has now been fully resolved! While our systems are back to normal, our team is currently working through a small backlog. As a result, you may still experience slightly longer wait times than usual. We appreciate your...
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