Culture Amp incident

Issue with our Automated Support Service

Major Resolved View vendor source →
Started
Apr 14, 2026, 12:41 PM UTC
Resolved
Apr 14, 2026, 02:46 PM UTC
Duration
2h 5m
Detected by Pingoru
Apr 14, 2026, 12:41 PM UTC

Affected components

Incident: Customer Experience - Intercom (GLOBAL) (Intercom)

Update timeline

  1. investigating Apr 14, 2026, 12:41 PM UTC

    We have detected an issue with our third party automated support service, which is resulting in longer wait times. We appreciate your patience. Current Status: The root cause has been identified and we're working to return things to nomal as soon as possible. If...

  2. investigating Apr 14, 2026, 01:30 PM UTC

    We are continuing to monitor an issue with our third party automated support service, which is resulting in longer wait times. We appreciate your patience! If you'd like to stay updated on our progress, click 'Send Me Updates' at the bottom of this message. Click 'Subscribe to...

  3. resolved Apr 14, 2026, 02:46 PM UTC

    The issue with our third-party automated support service has now been fully resolved! While our systems are back to normal, our team is currently working through a small backlog. As a result, you may still experience slightly longer wait times than usual. We appreciate your...

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