Culture Amp incident
Delays in Retention Insights reporting data updating
Resolved after 5 hours 21 minutes, affecting Incident: Analytics - Retention (US) (Retention Insights (US)), on June 16, 2026.
The issue with Retention Insights in the US data centre has been resolved. Recent changes made to employee data via import/HRIS or manual profile updates will now reflect in the Retention Insights reporting as expected, without delay. We thank you for your patience as we resolved...
Affected components
Update timeline
- investigating Jun 16, 2026, 10:54 PM UTC
We are currently investigating an issue with Retention Insights in the US data centre. At this time, account administrators may notice a delay in employee data updates via import/HRIS or manual profile updates reflecting in Retention Insights reporting. We are...
- investigating Jun 16, 2026, 11:59 PM UTC
A root cause has been identified for the issue with Retention Insights in the US data centre. At this time, account administrators may notice a delay in employee data updates via import/HRIS or manual profile updates reflecting in Retention Insights reporting. We are working to...
- investigating Jun 17, 2026, 01:37 AM UTC
Remediation work is underway for the issue with Retention Insights in the US data centre, with an expected resolution over the next 5 hours. At this time, account administrators may notice a delay in employee data updates via import/HRIS or manual profile updates...
- resolved Jun 17, 2026, 04:16 AM UTC
The issue with Retention Insights in the US data centre has been resolved. Recent changes made to employee data via import/HRIS or manual profile updates will now reflect in the Retention Insights reporting as expected, without delay. We thank you for your patience as we resolved...
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