Culture Amp incident
Delays in Retention Insights reporting data updating
Resolved after 9 hours 11 minutes, affecting Incident: Analytics - Retention (EU) (Retention Insights (EU)) and Incident: Analytics - Retention (AU) (Retention Insights (AU)) and 1 more, on May 28, 2026.
The issue with Retention Insights has also been resolved in our US data centre ✅ Changes to employee data over the past ~30 hours will now reflect as expected across all data centres, which means there will no longer be a delay in the data...
Affected components
Update timeline
- investigating May 28, 2026, 02:09 AM UTC
We are currently investigating an issue with Retention Insights. At this time, you may notice a delay in employee data updates in Retention Insights reporting. This reporting data will only be reflective of employee data updates up until approximately 30 hours ago. We are working to...
- investigating May 28, 2026, 03:17 AM UTC
We are currently investigating an issue with Retention Insights. At this time, you may notice a delay in employee data updates in Retention Insights reporting. This reporting data will only be reflective of employee data updates up until approximately 30 hours ago. We are working to...
- investigating May 28, 2026, 06:28 AM UTC
The issue with Retention Insights has been resolved in our AU and EU data centres. ✅ For admins in these data centres, changes to employee data over the past ~30 hours will now reflect as expected, and there will no longer be a delay in the data flowing to...
- resolved May 28, 2026, 11:20 AM UTC
The issue with Retention Insights has also been resolved in our US data centre ✅ Changes to employee data over the past ~30 hours will now reflect as expected across all data centres, which means there will no longer be a delay in the data...
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