Cross River Bank incident
Cross River - PushToPay degraded performance
Resolved after 1 hour 30 minutes, affecting Card Payments Authorization Service and Card Payments Push Service and 1 more, on October 20, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:34 AM UTC
Our NOC team has identified a possible degradation of performance, due to a third-party outage. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]
- monitoring Oct 20, 2025, 09:35 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 10:07 AM UTC
Please note that some Cross River services have been impacted by an outage with our third party cloud provider. We are currently monitoring and will provide an update in due course. we apologize for any inconvenience this may cause.
- monitoring Oct 20, 2025, 10:36 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 11:04 AM UTC
This incident has been resolved.
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