Cross River Bank incident
Cross River - PushToPay degraded performance
Cross River Bank experienced a minor incident on October 21, 2025 affecting Card Payments Authorization Service and Card Payments Push Service and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service
Update timeline
- identified Oct 21, 2025, 05:47 AM UTC
Our NOC team has identified a possible degradation of performance, due to a third-party outage. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]
- monitoring Oct 21, 2025, 06:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 06:28 AM UTC
The technical issue affecting P2PE has been successfully resolved. All systems have been restored to full operational status and are functioning normally.