Cross River Bank incident

Cross River - PushToPay degraded performance

Resolved after 40 minutes, affecting Card Payments Authorization Service and Card Payments Push Service and 1 more, on October 21, 2025.

resolved Oct 21, 2025, 06:28 AM UTC

The technical issue affecting P2PE has been successfully resolved. All systems have been restored to full operational status and are functioning normally.

Started
Oct 21, 2025, 05:47 AM UTC
Resolved
Oct 21, 2025, 06:28 AM UTC
Duration
40m
Detected by Pingoru
Oct 21, 2025, 05:47 AM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. identified Oct 21, 2025, 05:47 AM UTC

    Our NOC team has identified a possible degradation of performance, due to a third-party outage. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. monitoring Oct 21, 2025, 06:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2025, 06:28 AM UTC

    The technical issue affecting P2PE has been successfully resolved. All systems have been restored to full operational status and are functioning normally.

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