Cross River Bank incident

Cross River - PushToPay degraded performance

Resolved after 2 hours 10 minutes, affecting Card Payments Authorization Service and Card Payments Push Service and 1 more, on December 24, 2022.

investigating Dec 24, 2022, 11:49 PM UTC

Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

Started
Dec 24, 2022, 11:49 PM UTC
Resolved
Dec 25, 2022, 02:00 AM UTC
Duration
2h 10m
Detected by Pingoru
Dec 24, 2022, 11:49 PM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Dec 24, 2022, 11:49 PM UTC

    Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. resolved Dec 25, 2022, 02:00 AM UTC

    This incident has been resolved.

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