Cross River Bank incident

Cross River - PushToPay degraded performance

Resolved after 2 hours, affecting Card Payments Authorization Service and Card Payments Push Service and 1 more, on June 20, 2023.

identified Jun 20, 2023, 07:05 PM UTC

The issue has been identified and a fix is being implemented.

Started
Jun 20, 2023, 06:56 PM UTC
Resolved
Jun 20, 2023, 08:57 PM UTC
Duration
2h
Detected by Pingoru
Jun 20, 2023, 06:56 PM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Jun 20, 2023, 06:56 PM UTC

    Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. identified Jun 20, 2023, 07:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 20, 2023, 08:57 PM UTC

    This incident has been resolved.

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