Cross River Bank incident

Cross River - PushToPay degraded performance

Resolved after 59 minutes, affecting Card Payments Authorization Service and Card Payments Push Service and 1 more, on December 12, 2023.

resolved Dec 12, 2023, 10:55 PM UTC

This incident has now been resolved. All P2P related services are back to normal.

Started
Dec 12, 2023, 08:45 PM UTC
Resolved
Dec 12, 2023, 09:45 PM UTC
Duration
59m
Detected by Pingoru
Dec 12, 2023, 08:45 PM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Dec 12, 2023, 08:45 PM UTC

    Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. resolved Dec 12, 2023, 10:55 PM UTC

    This incident has now been resolved. All P2P related services are back to normal.

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