Cross River Bank incident

Cross River - PushToPay degraded performance

Resolved after 33 minutes, affecting Card Payments Authorization Service and Card Payments Push Service and 1 more, on January 1, 2024.

investigating Jan 01, 2024, 12:33 AM UTC

Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues.

Started
Jan 01, 2024, 12:33 AM UTC
Resolved
Jan 01, 2024, 01:06 AM UTC
Duration
33m
Detected by Pingoru
Jan 01, 2024, 12:33 AM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Jan 01, 2024, 12:33 AM UTC

    Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues.

  2. resolved Jan 01, 2024, 01:06 AM UTC

    This incident has been resolved.

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