Cross River Bank incident

Cross River - PushToPay degraded performance

Resolved after 50 minutes, affecting Card Payments Authorization Service and Card Payments Push Service and 1 more, on February 2, 2024.

monitoring Feb 02, 2024, 10:04 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 02, 2024, 09:45 AM UTC
Resolved
Feb 02, 2024, 10:36 AM UTC
Duration
50m
Detected by Pingoru
Feb 02, 2024, 09:45 AM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. identified Feb 02, 2024, 09:45 AM UTC

    Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]

  2. monitoring Feb 02, 2024, 10:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 02, 2024, 10:36 AM UTC

    This incident has been resolved.

Your product runs on more than Cross River Bank

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →