Resolved after 3 hours 4 minutes, affecting Card Payments Authorization Service and Card Payments Push Service and 1 more, on April 4, 2024.
After a thorough investigation, we have identified that our third-party vendor was the root cause of the issue. Operations and processes have resumed, and are now back to normal.
Affected components
Update timeline
- identified Apr 04, 2024, 07:39 PM UTC
Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]
- identified Apr 04, 2024, 08:55 PM UTC
The root cause has been identified, and our teams are actively working towards a resolution. Further updates will be provided as progress is made.
- identified Apr 04, 2024, 10:41 PM UTC
After a thorough investigation, we have identified that our third-party vendor was the root cause of the issue. Operations and processes have resumed, and are now back to normal.
- resolved Apr 04, 2024, 10:44 PM UTC
This incident has been resolved.
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