Cross River Bank incident

Cross River - PushToPay degraded performance

Resolved after 20 minutes, affecting Card Payments Authorization Service and Card Payments Push Service and 1 more, on July 20, 2024.

investigating Jul 20, 2024, 06:26 PM UTC

We are continuing to investigate this issue.

Started
Jul 20, 2024, 06:26 PM UTC
Resolved
Jul 20, 2024, 06:46 PM UTC
Duration
20m
Detected by Pingoru
Jul 20, 2024, 06:26 PM UTC

Affected components

Card Payments Authorization ServiceCard Payments Push ServiceCard Payments Pull Service

Update timeline

  1. investigating Jul 20, 2024, 06:26 PM UTC

    Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues.

  2. investigating Jul 20, 2024, 06:26 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 20, 2024, 06:46 PM UTC

    Operations and processes have resumed, and are now back to normal.

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