Cross River Bank incident
Cross River - PushToPay degraded performance to Master Card card transactions
Resolved after 2 hours 46 minutes, affecting Card Payments Authorization Service and Card Payments Push Service and 1 more, on August 1, 2024.
The issue has been resolved and all services have been repaired and are now fully operational. Our team will continue to monitor the situation closely to ensure ongoing stability and performance.
Affected components
Update timeline
- investigating Aug 01, 2024, 07:38 PM UTC
Our NOC team has identified a possible degradation of performance to the web API in push/pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues. For more information please contact [email protected]
- identified Aug 01, 2024, 08:18 PM UTC
The root cause has been identified - External Mastercard processor - and they are actively working to resolve the issue. More details will be provided as further updates are available.
- resolved Aug 01, 2024, 10:24 PM UTC
The issue has been resolved and all services have been repaired and are now fully operational. Our team will continue to monitor the situation closely to ensure ongoing stability and performance.
Your product runs on more than Cross River Bank
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services