Cross River Bank incident

Cross River - PushToPay degraded performance

Resolved after 13 minutes, affecting Card Payments Pull Service, on August 9, 2024.

investigating Aug 09, 2024, 07:43 PM UTC

Our NOC team has identified a possible degradation of performance to the web API in pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues.

Started
Aug 09, 2024, 07:43 PM UTC
Resolved
Aug 09, 2024, 07:56 PM UTC
Duration
13m
Detected by Pingoru
Aug 09, 2024, 07:43 PM UTC

Affected components

Card Payments Pull Service

Update timeline

  1. investigating Aug 09, 2024, 07:43 PM UTC

    Our NOC team has identified a possible degradation of performance to the web API in pull to card transactions and card signup. This is currently under investigation. Customers may experience some performance and availability issues.

  2. resolved Aug 09, 2024, 07:56 PM UTC

    The issue has been resolved. All services are now operational.

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