Creditsafe Outage History

Dear Customer, We are sorry to inform you that our Spanish reports are currently experiencing technical difficulties and are unavailable at this time. Our IT team is already working with the supplier to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there is no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this has caused. Kind Regards The Creditsafe Team

Dear Customer, We are aware of an issue currently impacting our Company Reports and Connect API. Our IT team is actively investigating and working to resolve the issue as quickly as possible. We will continue to provide updates via our status page and notify you once the service has been fully restored. There is no need to contact us unless your case is urgent. We sincerely apologise for any inconvenience this may have caused. Kind Regards, The Creditsafe Team

Dear Customer, We are sorry to inform you that certain Canadian and US PLC Company Reports are currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible. When you pull for certain publicly traded companies in the US & Canada on our website, you may notice that a number of companies return an error message advising that there is “Unexpected exception thrown when parsing company report.” This is being worked on as a priority by our engineering team. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologize sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using our US and CA PLC Company Reports. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

Dear Customer, We are sorry to inform you that these Swedish Creditsafe services are experiencing some technical difficulties. Maintenance work being performed on these services is taking longer than expected to complete. We have chosen to continue with this work until completion since this approach will restore services more quickly. We will provide updates on progress via our status page. We apologise sincerely for any inconvenience this causes. Kind Regards The Creditsafe Team

Dear Customer, Maintenance work is continuing. We will provide another update by 06:00 BST. We apologise sincerely for any inconvenience this causes. Kind Regards The Creditsafe Team

Dear Customer, Maintenance work is continuing and is expected to complete within the next 90 mins. We will provide another update by 08:00 BST. We apologise sincerely for any inconvenience this causes. Kind Regards The Creditsafe Team