Creditsafe Outage History

Creditsafe is up right now

Creditsafe had 54 outages in the last 2 years totaling 373h 41m of downtime — averaging 2.2 incidents per month.

There were 54 Creditsafe outages since June 16, 2025 totaling 373h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.creditsafe.com

Minor May 28, 2026

Spain Company Reports Downtime

Detected by Pingoru
May 28, 2026, 02:50 PM UTC
Resolved
May 29, 2026, 08:18 AM UTC
Duration
17h 28m
Affected: Connect API
Timeline · 2 updates
  1. investigating May 28, 2026, 02:50 PM UTC

    Dear Customer, We are sorry to inform you that our Spain Company Reports are currently experiencing some technical difficulties and are unavailable via both Web and API services. Our IT team are already working internally and with our supplier to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

  2. resolved May 29, 2026, 08:18 AM UTC

    Dear Customer, We would like to apologise for the technical difficulties you may have experienced when using our Spanish Company Reports. We are pleased to confirm that these issues have now been resolved. We understand that our customers often work to tight deadlines, and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement improvements to minimise the risk of future disruption. On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and will continue to support you with high-quality products, services, and availability. Kind Regards The Creditsafe Team

Read the full incident report →

Minor May 19, 2026

Intermittent Issues with GGS Service

Detected by Pingoru
May 19, 2026, 07:51 AM UTC
Resolved
May 19, 2026, 11:26 AM UTC
Duration
3h 35m
Affected: Global Gateway Service and Integrated apps
Timeline · 3 updates
  1. investigating May 19, 2026, 07:51 AM UTC

    Dear Customer, We are sorry to inform you that our GGS service is currently experiencing some technical difficulties globally across all entities, where reports may be delayed or fail intermittently. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

  2. investigating May 19, 2026, 10:31 AM UTC

    Dear Customer, We are sorry to inform you that our GGS service is currently unavailable across all entities due to technical difficulties. Our IT team are actively investigating the issue and working to get the service running again as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

  3. resolved May 19, 2026, 11:26 AM UTC

    Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using our GGS services. We’re pleased to confirm that these issues have now been resolved at 11:00 UTC. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our processes and system architecture and will implement appropriate guardrails to minimise the risk of future disruption. On behalf of the Creditsafe team, we would like to sincerely apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support you with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

Read the full incident report →

Minor May 14, 2026

Webservice Downtime

Detected by Pingoru
May 14, 2026, 04:06 AM UTC
Resolved
May 14, 2026, 04:30 AM UTC
Duration
24m
Affected: Sweden (www.creditsafe.se)Swedish APIs
Timeline · 2 updates
  1. investigating May 14, 2026, 04:06 AM UTC

    Dear Customer, We are sorry to inform you that the Creditsafe website and webservice is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

  2. resolved May 14, 2026, 04:30 AM UTC

    Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using the Creditsafe website and webservice. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

Read the full incident report →

Minor May 4, 2026

Website issue affecting US Trade Payment Data

Detected by Pingoru
May 04, 2026, 06:05 PM UTC
Resolved
May 04, 2026, 06:16 PM UTC
Duration
10m
Affected: United States (www.creditsafe.com)
Timeline · 2 updates
  1. investigating May 04, 2026, 06:05 PM UTC

    Dear Customer, We are sorry to inform you that Creditsafe services are experiencing some technical difficulties affecting US Trade Payment Data. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

  2. resolved May 04, 2026, 06:16 PM UTC

    Dear Customer, We want to apologise for the technical difficulties you may have experienced with US Trade Payment Data. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

Read the full incident report →

Minor April 29, 2026

Service Unavailable for Spanish Company Reports

Detected by Pingoru
Apr 29, 2026, 09:29 AM UTC
Resolved
Apr 30, 2026, 06:13 AM UTC
Duration
20h 43m
Affected: MyCreditsafe (my.creditsafe.com)
Timeline · 3 updates
  1. investigating Apr 29, 2026, 09:29 AM UTC

    Dear Customer, We are sorry to inform you that our Spanish reports are currently experiencing technical difficulties and are unavailable at this time. Our IT team is already working with the supplier to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there is no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this has caused. Kind Regards The Creditsafe Team

  2. monitoring Apr 29, 2026, 12:12 PM UTC

    Dear Customer, We are pleased to inform you that our Spanish Company Reports service has shown signs of recovery. In the last 30 minutes, we have not observed any further failures, and report requests are currently processing normally. We are continuing to work closely with our supplier to ensure the issue is fully resolved. At present, the service remains under monitoring while we validate continued stability. We will keep you updated via our status page and provide further information should there be any change. We sincerely apologise for any inconvenience this may have caused. Kind Regards The Creditsafe Team

  3. resolved Apr 30, 2026, 06:13 AM UTC

    Dear Customer, We would like to apologise for the technical difficulties you may have experienced when using our Spanish Company Reports. We are pleased to confirm that these issues have now been resolved. We understand that our customers often work to tight deadlines, and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement improvements to minimise the risk of future disruption. On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and will continue to support you with high-quality products, services, and availability. Kind Regards The Creditsafe Team

Read the full incident report →

Minor April 15, 2026

Service Disruption – Company Reports and Connect API

Detected by Pingoru
Apr 15, 2026, 09:30 AM UTC
Resolved
Apr 15, 2026, 09:45 AM UTC
Duration
14m
Affected: Belgium (www.creditsafe.be)Denmark (www.creditsafe.dk)Deutschland/Germany (www.creditsafe.com/de)France (www.creditsafe.fr)Italia/Italy (www.creditsafe.it)Japan (www.creditsafe.co.jp)Nederland/Netherlands (www.creditsafe.nl)Norway (www.creditsafe.no)Sweden (www.creditsafe.se)UK & Ireland (www.creditsafeuk.com, creditsafe.ie)United States (www.creditsafe.com)Canada (www.creditsafe.com/ca)Connect APIAPIX
Timeline · 2 updates
  1. investigating Apr 15, 2026, 09:30 AM UTC

    Dear Customer, We are aware of an issue currently impacting our Company Reports and Connect API. Our IT team is actively investigating and working to resolve the issue as quickly as possible. We will continue to provide updates via our status page and notify you once the service has been fully restored. There is no need to contact us unless your case is urgent. We sincerely apologise for any inconvenience this may have caused. Kind Regards, The Creditsafe Team

  2. resolved Apr 15, 2026, 09:45 AM UTC

    Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using our Company Reports and Connect API. We’re pleased to confirm that these issues have now been resolved as of 10:29 BST. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

Read the full incident report →

Minor March 15, 2026

Swedish website and webservice downtime

Detected by Pingoru
Mar 15, 2026, 02:41 AM UTC
Resolved
Mar 15, 2026, 07:41 AM UTC
Duration
4h 59m
Affected: Sweden (www.creditsafe.se)Swedish APIs
Timeline · 4 updates
  1. investigating Mar 15, 2026, 02:41 AM UTC

    Dear Customer, We are sorry to inform you that these Swedish Creditsafe services are experiencing some technical difficulties. Maintenance work being performed on these services is taking longer than expected to complete. We have chosen to continue with this work until completion since this approach will restore services more quickly. We will provide updates on progress via our status page. We apologise sincerely for any inconvenience this causes. Kind Regards The Creditsafe Team

  2. investigating Mar 15, 2026, 04:43 AM UTC

    Dear Customer, Maintenance work is continuing. We will provide another update by 06:00 BST. We apologise sincerely for any inconvenience this causes. Kind Regards The Creditsafe Team

  3. investigating Mar 15, 2026, 06:27 AM UTC

    Dear Customer, Maintenance work is continuing and is expected to complete within the next 90 mins. We will provide another update by 08:00 BST. We apologise sincerely for any inconvenience this causes. Kind Regards The Creditsafe Team

  4. resolved Mar 15, 2026, 07:41 AM UTC

    Dear Customer, We want to apologise for the difficulties you have experienced today when using these Swedish Creditsafe services. We can confirm that these issues have now been resolved. Kind Regards The Creditsafe Team

Read the full incident report →

Minor February 25, 2026

KYC Protect – Audit Tab Service Disruption

Detected by Pingoru
Feb 25, 2026, 02:38 PM UTC
Resolved
Feb 27, 2026, 02:23 PM UTC
Duration
1d 23h
Affected: Belgium (www.creditsafe.be)Denmark (www.creditsafe.dk)Deutschland/Germany (www.creditsafe.com/de)France (www.creditsafe.fr)Italia/Italy (www.creditsafe.it)Japan (www.creditsafe.co.jp)Nederland/Netherlands (www.creditsafe.nl)Norway (www.creditsafe.no)Sweden (www.creditsafe.se)UK & Ireland (www.creditsafeuk.com, creditsafe.ie)United States (www.creditsafe.com)Canada (www.creditsafe.com/ca)

Read the full incident report →

Minor February 24, 2026

Creditsafe website is experiencing some technical difficulties

Detected by Pingoru
Feb 24, 2026, 12:57 AM UTC
Resolved
Feb 24, 2026, 01:53 AM UTC
Duration
55m
Affected: Belgium (www.creditsafe.be)Denmark (www.creditsafe.dk)Deutschland/Germany (www.creditsafe.com/de)France (www.creditsafe.fr)Italia/Italy (www.creditsafe.it)Japan (www.creditsafe.co.jp)MyCreditsafe (my.creditsafe.com)Nederland/Netherlands (www.creditsafe.nl)Norway (www.creditsafe.no)UK & Ireland (www.creditsafeuk.com, creditsafe.ie)United States (www.creditsafe.com)Canada (www.creditsafe.com/ca)

Read the full incident report →

Minor February 13, 2026

Monitoring Portfolios Issues

Detected by Pingoru
Feb 13, 2026, 10:43 AM UTC
Resolved
Feb 17, 2026, 11:49 AM UTC
Duration
4d 1h
Affected: Belgium (www.creditsafe.be)Denmark (www.creditsafe.dk)Deutschland/Germany (www.creditsafe.com/de)France (www.creditsafe.fr)Italia/Italy (www.creditsafe.it)Japan (www.creditsafe.co.jp)Nederland/Netherlands (www.creditsafe.nl)Norway (www.creditsafe.no)Sweden (www.creditsafe.se)UK & Ireland (www.creditsafeuk.com, creditsafe.ie)United States (www.creditsafe.com)Canada (www.creditsafe.com/ca)

Read the full incident report →

Minor January 21, 2026

Service Disruption Creditsafe Website and Webservices

Detected by Pingoru
Jan 21, 2026, 09:12 AM UTC
Resolved
Jan 21, 2026, 09:36 AM UTC
Duration
24m
Affected: Belgium (www.creditsafe.be)Denmark (www.creditsafe.dk)Deutschland/Germany (www.creditsafe.com/de)France (www.creditsafe.fr)Italia/Italy (www.creditsafe.it)Japan (www.creditsafe.co.jp)MyCreditsafe (my.creditsafe.com)Nederland/Netherlands (www.creditsafe.nl)Norway (www.creditsafe.no)Sweden (www.creditsafe.se)UK & Ireland (www.creditsafeuk.com, creditsafe.ie)United States (www.creditsafe.com)Canada (www.creditsafe.com/ca)Connect APIGetData UKGlobal Gateway Service and Integrated appsSwedish APIsNorwegian GetDataPortal WebservicesAPIX

Read the full incident report →

Minor December 20, 2025

Website and webservice downtime

Detected by Pingoru
Dec 20, 2025, 07:15 PM UTC
Resolved
Dec 20, 2025, 08:23 PM UTC
Duration
1h 8m
Affected: Belgium (www.creditsafe.be)Denmark (www.creditsafe.dk)Deutschland/Germany (www.creditsafe.com/de)France (www.creditsafe.fr)Italia/Italy (www.creditsafe.it)Japan (www.creditsafe.co.jp)Nederland/Netherlands (www.creditsafe.nl)Norway (www.creditsafe.no)Sweden (www.creditsafe.se)UK & Ireland (www.creditsafeuk.com, creditsafe.ie)United States (www.creditsafe.com)Canada (www.creditsafe.com/ca)Connect API

Read the full incident report →

Minor December 3, 2025

Company Search and Reports Downtime

Detected by Pingoru
Dec 03, 2025, 10:52 AM UTC
Resolved
Dec 03, 2025, 01:06 PM UTC
Duration
2h 13m
Affected: Belgium (www.creditsafe.be)Denmark (www.creditsafe.dk)Deutschland/Germany (www.creditsafe.com/de)France (www.creditsafe.fr)Italia/Italy (www.creditsafe.it)Japan (www.creditsafe.co.jp)MyCreditsafe (my.creditsafe.com)Nederland/Netherlands (www.creditsafe.nl)Norway (www.creditsafe.no)UK & Ireland (www.creditsafeuk.com, creditsafe.ie)Connect API

Read the full incident report →