Service Disruption Affecting GGS French Reports and GGS List Monitored Companies

Update timeline

1. identified Oct 14, 2026, 08:31 AM UTC

   Dear Customer, We are sorry to inform you that we are currently experiencing an issue affecting GGS, which may be impacting access to French Online Reports and the List Monitored Companies service. Our teams are actively investigating the issue as a priority and are working to understand the full extent of the impact and restore normal service as quickly as possible. We will continue to provide updates through our status page as the investigation progresses and further information becomes available. We will also confirm once the issue has been resolved and normal service has been restored. To help our teams remain focused on resolving the issue, there is no need to contact us regarding this incident unless you require urgent assistance. Please refer to our status page for the latest information. We apologise for any inconvenience caused and appreciate your patience while we work to restore normal service. Kind regards, The Creditsafe Team

2. resolved Oct 14, 2026, 08:58 AM UTC

   Dear Customer, We are pleased to confirm that the issue affecting GGS French Reports and List Monitored Companies has now been resolved and normal service has been restored at 09:38 BST. During the incident, customers may have experienced difficulties accessing French Reports and the List Companies service. We recognise that interruptions to our services can be disruptive to your business and apologise for any inconvenience you may have experienced during this incident. Our teams will review the incident to understand the underlying cause and identify any appropriate actions to help reduce the risk of similar disruption in the future. We take the availability and reliability of our services seriously and appreciate your patience and understanding while our teams worked to restore normal service. If you continue to experience any issues with GGS, please contact the appropriate customer support channel. Thank you for your continued trust in Creditsafe and our services. Kind regards, The Creditsafe Team