Is Creditsafe down?

Dear Customer, We are sorry to inform you that the Creditsafe website is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible. When you try to perform a search on on the Creditsafe website you may be met with an error message advising “There was a problem with your request. Please try again” We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

Dear Customer, We want to apologise for the technical difficulties you may be experiencing today when using the Creditsafe website. When searching for information from any of the below countries you may be met with an error message or a page showing no results: Austria Belgium Germany Denmark France United Kingdom Italy Luxembourg Netherlands Sweden Norway Mexico Our dedicated IT team have identified the cause and are working to resolve the issue as quickly as possible, so there’s no need to contact us via telephone or email unless your case is urgent. Thank you for your patience, Kind Regards The Creditsafe Team

Dear Customer, Please accept our apologies for the technical issues you may have experienced today while using the Creditsafe website. We are pleased to confirm that the search-related issues have now been resolved. We understand that our customers often work to tight deadlines, and we know interruptions like this can be disruptive. At Creditsafe, we take our system availability seriously. While the cause of this outage was unexpected, we will review our processes and system architecture and make changes to help reduce the risk of future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value your business and will continue working to support you with high-quality products and services, backed by equally high availability. Kind Regards The Creditsafe Team

Dear Customer, We are sorry to inform you that our Protect product is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

Dear Customer, We want to apologise for the technical difficulties you may be experiencing today when using our Protect product. Our dedicated IT team have identified the cause and are working with our supplier to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent. A further update will provided on status change. Thank you for your patience. Kind Regards The Creditsafe Team

Dear Customer, We would like to provide a further update regarding the technical difficulties affecting our Protect product. Our teams continue to investigate the issue and have engaged our supplier to support its resolution. Customers may continue to experience errors when performing searches. We apologise for the continued disruption and appreciate your patience. A further update will be provided when significant progress has been made or the service status changes. Kind Regards The Creditsafe Team

Dear Customer, We are continuing to work to resolve the technical difficulties affecting our Protect product. The cause has now been identified and corrective work is underway. We expect this work to be completed shortly, after which we will carry out further checks to confirm that the service is operating normally. We will provide a further update once the corrective work and validation have been completed. Thank you for your continued patience. Kind Regards The Creditsafe Team

Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using our Protect product. We’re pleased to confirm that these issues have now been resolved. Our teams have completed checks to confirm recovery. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

Dear Customer, We are sorry to inform you that some customers may currently experience delays or intermittent timeout errors when requesting Credit Reports in PDF format through Connect. Our teams have identified the cause of the issue and are actively working on a resolution. A fix is currently being validated before being deployed to our live environment. While some PDF requests continue to complete successfully, others may take longer than expected and could time out depending on individual integration settings. We will continue to provide updates via our status page and notify you as soon as the issue has been fully resolved. There is no need to contact us by telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this may cause and thank you for your patience while we work to restore normal service. Kind Regards The Creditsafe Team

Dear Customer, We are pleased to confirm that the issue affecting PDF Credit Report generation through Connect has now been addressed. Following the implementation of the fix, testing has been completed successfully and PDF generation times have returned to expected levels. Our teams are continuing to closely monitor the service to ensure stability before formally closing the incident. At this time, no further customer impact has been identified. We will continue monitoring for a further period and, provided service remains stable, we intend to close the incident shortly. We would like to thank you for your patience and understanding while we worked to resolve this issue. Kind Regards The Creditsafe Team

Dear Customer, We would like to apologise for the technical difficulties you may have experienced when requesting Credit Reports in PDF format through Connect. We are pleased to confirm that these issues have now been fully resolved and service has returned to normal operation. Following the implementation of a fix, extensive testing and monitoring have been completed, with PDF generation and retrieval performing at expected levels. No further customer impact has been identified. We understand that our customers work under demanding timelines and that interruptions to service can have a direct impact on business operations. We appreciate your patience and understanding while our teams investigated and resolved the issue. At Creditsafe, we take great pride in the reliability and availability of our services. Whilst service has now been restored, we will continue our review through our incident and problem management processes to identify any further improvements that can be made to minimise the risk of similar issues occurring in the future. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this incident may have caused. We value your business and remain committed to delivering high-quality products, services, and customer support. Kind Regards The Creditsafe Team

Dear Customer, We are currently aware of an issue affecting our Connect Confidence Matching service. Some customers may experience intermittent delays or difficulties when attempting to match and verify company information. At this time, the service remains available; however, a proportion of matching requests may take longer than expected or may not complete successfully. Other Creditsafe services continue to operate normally. Our technical teams are actively investigating the issue and working to restore normal service levels as quickly as possible. We will continue to provide updates via our Status Page and will notify you as soon as the issue has been resolved. Unless your query is urgent, there is no need to contact our Support Team by telephone or email, as the latest information will be made available there. We sincerely apologise for any inconvenience this may cause and thank you for your patience and understanding. Kind Regards The Creditsafe Team

Dear Customer, We would like to provide an update regarding the intermittent issues affecting Connect Confidence Match. Our investigation indicates that the issue is related to a service provided by one of our partners. We are working closely with them to resolve the issue as quickly as possible. This is not a complete service outage. The issue has been intermittent and has only affected some customers and requests. While some users have experienced delays or unsuccessful match requests, the service remains available. The most recent occurrence was earlier today. Since then, service performance has remained stable, and we continue to monitor the service closely while our partner implements corrective actions to help prevent a recurrence. We will continue to provide updates via our Status Page if there are any significant developments. We sincerely apologise for any inconvenience caused and thank you for your patience and understanding. Kind Regards, The Creditsafe Team

Dear Customer, We would like to provide a further update regarding the intermittent issues affecting Connect Confidence Match. Our investigation remains ongoing, and we continue to work closely with our service partner to identify the underlying cause and implement the necessary corrective actions. The issue remains intermittent and is not affecting all customers or all requests. While the majority of match requests are completing successfully, some customers may continue to experience occasional delays or unsuccessful match requests. We are maintaining enhanced monitoring while working with our partner to fully resolve the issue and implement measures to prevent a recurrence. We understand the importance of this service to your business and sincerely apologise for the inconvenience caused. We will continue to provide updates via our Status Page as soon as further information becomes available. Kind Regards, The Creditsafe Team

Dear Customer, We are pleased to confirm that we are no longer observing degraded performance or errors affecting Connect Confidence Match, and the service has now been restored. We will continue to monitor the service closely to ensure stability and confirm that no further degradation occurs. We are also working to understand the underlying cause of the issue and will take any necessary actions to help prevent a recurrence. We apologise for any inconvenience caused and thank you for your patience and understanding throughout this incident. Kind Regards, The Creditsafe Team

Dear Customer, We want to apologise for the intermittent technical difficulties you may have experienced when using Connect Confidence Match. We’re pleased to confirm that these issues have now been resolved. Following an extended period of monitoring, no further errors or service degradation have been observed, and the incident has now been closed. We know that our customers work under tight deadlines and that interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. As part of our standard post-incident process, we will continue our internal review of this incident and implement any corrective actions identified to help reduce the likelihood of a similar issue occurring in the future. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and remain committed to providing high-quality products, services, and a reliable customer experience. Kind Regards, The Creditsafe Team

Dear Customer, We are sorry to inform you that the Connect Confidence Match functionality is currently experiencing technical difficulties. This issue is limited to the Confidence Match service only and does not affect other Connect functionality. Customers using Confidence Match may experience slow responses, timeouts, delayed processing, or incomplete results. Our IT team is already working to resolve the issue as quickly as possible. We will keep you updated with progress via our status page and let you know as soon as the issue has been resolved, so there’s no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this may cause. Kind Regards, The Creditsafe Team

Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using the Connect Confidence Match functionality. We’re pleased to confirm that the service has now been restored and is operating as expected. As a precaution, we will continue to closely monitor the service to ensure it remains stable. We know that our customers work under tight deadlines and interruptions like this can be disruptive. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support you with high-quality products, services, and reliable availability. Kind Regards, The Creditsafe Team

Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using the Connect Confidence Match functionality. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this issue was unanticipated, we will continue to review our procedures and monitor the service closely to help minimise the risk of future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to support you with high-quality products and services, alongside the high levels of availability you expect from us. Kind Regards, The Creditsafe Team