Is Creditsafe down?

Dear Customer, We are aware of reports of an issue affecting access to the Creditsafe Website (Accelerator), which may be impacting some customers. Our teams are actively investigating these reports as a priority and are working to understand the full extent of the impact. We will continue to provide updates through our status page as the investigation progresses and further information becomes available. We will also confirm once the issue has been resolved and normal service has been restored. To help our teams remain focused on resolving the issue, there is no need to contact us regarding this incident unless you require urgent assistance. Please refer to our status page for the latest information. We apologise for any inconvenience caused and appreciate your patience while we investigate. Kind regards, The Creditsafe Team

Dear Customer, We would like to provide a further update regarding the intermittent access issues reported when attempting to access the Creditsafe website (Accelerator). Following further investigation, we have found no evidence of a Creditsafe service outage associated with these reports. Our services remain operational, and the information currently available indicates that the reported connectivity issue may be occurring outside of the Creditsafe platform. Cloudflare has advised that similar connectivity behaviour has been observed where customer traffic passes through third-party firewalls following recent firmware updates. Customers continuing to experience access issues are advised to engage their IT or network security teams to review any recent firewall updates and associated security policies, particularly where Fortinet products are in use. For further information and the latest updates regarding this issue, customers can follow the Cloudflare status page. At this stage, Creditsafe services remain operational and our investigation has not identified Creditsafe platform downtime as the cause of the reported connectivity issues. Kind Regards, The Creditsafe Team

Dear Customer, We are sorry to inform you that we are currently experiencing an issue affecting SE Legacy website, which may be impacting the availability of Sweden company reports and company monitoring. Our teams are actively investigating the issue as a priority and are working to understand the full extent of the impact and restore normal service as quickly as possible. We will continue to provide updates through our status page as the investigation progresses and further information becomes available. We will also confirm once the issue has been resolved and normal service has been restored. To help our teams remain focused on resolving the issue, there is no need to contact us regarding this incident unless you require urgent assistance. Please refer to our status page for the latest information. We apologise for any inconvenience caused and appreciate your patience while we work to restore normal service. Kind regards, The Creditsafe Team

Dear Customer, We are pleased to confirm that the issue affecting the SE Legacy website has now been resolved and normal service has been restored. Sweden company reports and company monitoring are now available as normal. We recognise that interruptions to our services can be disruptive to your business and apologise for any inconvenience you may have experienced during this incident. Our teams will review the incident to understand the underlying cause and identify any appropriate actions to help reduce the risk of similar disruption in the future. We take the availability and reliability of our services seriously and appreciate your patience and understanding while our teams worked to restore normal service. If you continue to experience any issues with the SE Legacy website, please contact our customer support team. Thank you for your continued trust in Creditsafe and our services. Kind regards, The Creditsafe Team

Dear Customer, We are sorry to inform you that we are currently experiencing an issue affecting GGS, which may be impacting access to French Online Reports and the List Monitored Companies service. Our teams are actively investigating the issue as a priority and are working to understand the full extent of the impact and restore normal service as quickly as possible. We will continue to provide updates through our status page as the investigation progresses and further information becomes available. We will also confirm once the issue has been resolved and normal service has been restored. To help our teams remain focused on resolving the issue, there is no need to contact us regarding this incident unless you require urgent assistance. Please refer to our status page for the latest information. We apologise for any inconvenience caused and appreciate your patience while we work to restore normal service. Kind regards, The Creditsafe Team

Dear Customer, We are pleased to confirm that the issue affecting GGS French Reports and List Monitored Companies has now been resolved and normal service has been restored at 09:38 BST. During the incident, customers may have experienced difficulties accessing French Reports and the List Companies service. We recognise that interruptions to our services can be disruptive to your business and apologise for any inconvenience you may have experienced during this incident. Our teams will review the incident to understand the underlying cause and identify any appropriate actions to help reduce the risk of similar disruption in the future. We take the availability and reliability of our services seriously and appreciate your patience and understanding while our teams worked to restore normal service. If you continue to experience any issues with GGS, please contact the appropriate customer support channel. Thank you for your continued trust in Creditsafe and our services. Kind regards, The Creditsafe Team

Dear Customer, We are sorry to inform you that our Ireland Non-Limited Company Reports sourced via UPP are currently experiencing technical difficulties. As a result, customers may be unable to generate these reports at this time. Our technical teams are actively investigating the issue and working to restore normal service as quickly as possible. At present, the issue is limited to this specific report type. Other report types, including Ireland Limited Company Reports, continue to operate normally based on our current understanding. We will keep you updated on progress via our status page and will notify you as soon as we have further information available. There is no need to contact us by telephone or email unless your query is urgent. We sincerely apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Kind Regards, The Creditsafe Team

Dear Customer, We would like to provide a further update regarding the issue affecting IE Non-Limited Company Reports. Our technical teams have identified the cause of the issue and are progressing remediation activities. Work to restore the affected service is ongoing, and we are continuing to focus on returning service to normal operation as quickly as possible. Customers may continue to experience difficulties generating IE Non-Limited Company Reports while remediation activities are completed. Other report services remain available based on our current assessment. We will continue to provide updates via our status page as soon as more information becomes available. We sincerely apologise for any inconvenience this issue may cause and thank you for your patience and understanding. Kind Regards, The Creditsafe Team

Dear Customer, We are pleased to confirm that the issue affecting IE Non-Limited Company Reports has now been resolved. Service has been restored and customers should once again be able to generate reports as expected. Our technical teams implemented corrective actions and completed initial validation checks to confirm the restoration of service. We will continue to monitor the service closely to ensure ongoing stability. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

Dear Customer, We are sorry to inform you that the Creditsafe website is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible. When you try to perform a search on on the Creditsafe website you may be met with an error message advising “There was a problem with your request. Please try again” We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

Dear Customer, We want to apologise for the technical difficulties you may be experiencing today when using the Creditsafe website. When searching for information from any of the below countries you may be met with an error message or a page showing no results: Austria Belgium Germany Denmark France United Kingdom Italy Luxembourg Netherlands Sweden Norway Mexico Our dedicated IT team have identified the cause and are working to resolve the issue as quickly as possible, so there’s no need to contact us via telephone or email unless your case is urgent. Thank you for your patience, Kind Regards The Creditsafe Team

Dear Customer, Please accept our apologies for the technical issues you may have experienced today while using the Creditsafe website. We are pleased to confirm that the search-related issues have now been resolved. We understand that our customers often work to tight deadlines, and we know interruptions like this can be disruptive. At Creditsafe, we take our system availability seriously. While the cause of this outage was unexpected, we will review our processes and system architecture and make changes to help reduce the risk of future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value your business and will continue working to support you with high-quality products and services, backed by equally high availability. Kind Regards The Creditsafe Team