Is Creditsafe down?

Dear Customer, We are sorry to inform you that the Connect Confidence Match functionality is currently experiencing technical difficulties. This issue is limited to the Confidence Match service only and does not affect other Connect functionality. Customers using Confidence Match may experience slow responses, timeouts, delayed processing, or incomplete results. Our IT team is already working to resolve the issue as quickly as possible. We will keep you updated with progress via our status page and let you know as soon as the issue has been resolved, so there’s no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this may cause. Kind Regards, The Creditsafe Team

Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using the Connect Confidence Match functionality. We’re pleased to confirm that the service has now been restored and is operating as expected. As a precaution, we will continue to closely monitor the service to ensure it remains stable. We know that our customers work under tight deadlines and interruptions like this can be disruptive. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support you with high-quality products, services, and reliable availability. Kind Regards, The Creditsafe Team

Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using the Connect Confidence Match functionality. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this issue was unanticipated, we will continue to review our procedures and monitor the service closely to help minimise the risk of future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to support you with high-quality products and services, alongside the high levels of availability you expect from us. Kind Regards, The Creditsafe Team

Dear Customer, We are sorry to inform you that we are currently experiencing a technical issue affecting the Finance Agreements section of our UK reports and services. As a result, Finance Agreement information may not be displayed for some UK companies where this data would normally be available. All other report content remains available. Our technical teams are actively investigating the issue and are working to restore the service as quickly as possible. We will keep you updated through our Status Page and let you know as soon as the issue has been resolved, so there is no need to contact us by telephone or email unless your enquiry is urgent. We sincerely apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Kind regards, The Creditsafe Team

Dear Customer, We are pleased to confirm that the technical issue affecting the Finance Agreements section of our UK reports and services was resolved on 20 July 2026 at 11:33 AM BST. Our technical teams implemented a fix to restore the availability of Finance Agreement information for eligible UK companies. Following the resolution, we have continued to closely monitor the service, and prolonged monitoring has confirmed that the fix remains stable and the service is operating normally. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

We are sorry to inform you that our Graydon Creditsafe bankruptcy reports are experiencing some technical difficulty. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there is no need to contact us via telephone or email unless your case is urgent. We apologise for any inconvenience this has caused.

Dear Customer, We want to apologise for the technical difficulties you may be experiencing Since Friday when using our Creditsafe Graydon Bankruptcy Reports. Our IT team has identified and resolved the issue, and reports are now being delivered as normal. We are continuing to recover or recreate any reports that were not generated during the incident. Thank you for your patience. Kind Regards The Creditsafe Team

Dear Customer, We want to apologise for the technical difficulties that prevented the delivery of Graydon Creditsafe bankruptcy reports. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

Dear Customer, We have identified an issue affecting US company reports, which earlier today resulted in some risk scores, credit limits and event data being unavailable and companies being marked as not rated. As an immediate mitigation, report functionality has been restored. However, some report information may currently not reflect the most recent updates and could contain older data while we continue our recovery activities. Our technical teams are actively working to restore the latest and most accurate information as quickly as possible. We will continue to provide updates via our status page, and there is no need to contact us unless your enquiry is urgent. We currently expect the affected data to be brought fully up to date shortly and will continue to provide updates on progress. We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding. Kind Regards, The Creditsafe Team

Dear Customer, Further to our previous communications, we are pleased to confirm that the issue affecting US company reports has now been resolved. Our technical teams have completed the necessary recovery activities and the latest data has been successfully restored. Validation checks have confirmed that risk scores, credit limits and event information are now being presented correctly. We sincerely apologise for any inconvenience this issue may have caused and would like to thank you for your patience and understanding while we worked to restore normal service. Kind Regards, The Creditsafe Team

Dear Customer, We are sorry to inform you that we are currently experiencing an issue specifically affecting Spain Company Reports across our UPP/Accelerator and Connect services. This issue began on 29 May 2026 and is isolated to Spain Company Report data only. Other services and report types remain unaffected. However, as a result of this disruption, Spain Company Reports may fail to load or may be temporarily inaccessible for customers across both web and API channels. Our technical teams are actively working with the supplier to resolve the issue as quickly as possible and restore full availability. We understand the importance of this data in supporting your business processes and are treating this as a priority. We will continue to monitor the situation closely and provide regular updates as soon as further progress is made or service is restored. There is no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this may be causing and appreciate your patience and understanding. Kind Regards, The Creditsafe Team

Dear Customer, We would like to apologise for the technical difficulties you may have experienced when using our Spanish Company Reports. We are pleased to confirm that these issues have now been resolved. We understand that our customers often work to tight deadlines, and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement improvements to minimise the risk of future disruption. On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and will continue to support you with high-quality products, services, and availability. Kind Regards The Creditsafe Team