Is Creditsafe down?

Dear Customer, We are sorry to inform you that we are currently experiencing an issue specifically affecting Spain Company Reports across our UPP/Accelerator and Connect services. This issue began on 29 May 2026 and is isolated to Spain Company Report data only. Other services and report types remain unaffected. However, as a result of this disruption, Spain Company Reports may fail to load or may be temporarily inaccessible for customers across both web and API channels. Our technical teams are actively working with the supplier to resolve the issue as quickly as possible and restore full availability. We understand the importance of this data in supporting your business processes and are treating this as a priority. We will continue to monitor the situation closely and provide regular updates as soon as further progress is made or service is restored. There is no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this may be causing and appreciate your patience and understanding. Kind Regards, The Creditsafe Team

Dear Customer, We would like to apologise for the technical difficulties you may have experienced when using our Spanish Company Reports. We are pleased to confirm that these issues have now been resolved. We understand that our customers often work to tight deadlines, and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement improvements to minimise the risk of future disruption. On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and will continue to support you with high-quality products, services, and availability. Kind Regards The Creditsafe Team

Dear Customer, We are sorry to inform you that our Spain Company Reports are currently experiencing some technical difficulties and are unavailable via both Web and API services. Our IT team are already working internally and with our supplier to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

Dear Customer, We would like to apologise for the technical difficulties you may have experienced when using our Spanish Company Reports. We are pleased to confirm that these issues have now been resolved. We understand that our customers often work to tight deadlines, and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement improvements to minimise the risk of future disruption. On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and will continue to support you with high-quality products, services, and availability. Kind Regards The Creditsafe Team

Dear Customer, We are sorry to inform you that we are currently experiencing an issue specifically affecting Spain Company Reports across our UPP/Accelerator and Connect services. This issue began on 25 May 2026 and is isolated to Spain Company Report data only. Other services and report types remain unaffected. However, as a result of this disruption, Spain Company Reports may fail to load or may be temporarily inaccessible for customers across both web and API channels. Our technical teams are actively working with the supplier to resolve the issue as quickly as possible and restore full availability. We understand the importance of this data in supporting your business processes and are treating this as a priority. We will continue to monitor the situation closely and provide regular updates as soon as further progress is made or service is restored. There is no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this may be causing and appreciate your patience and understanding. Kind Regards, The Creditsafe Team

Dear Customer, We want to apologise for the technical difficulties you may be experiencing today when using our Company Reports, specifically affecting Spain Company Reports across our UPP/Accelerator and Connect services. Our dedicated IT team have identified the cause and are actively working together with our suppliers to resolve the issue as quickly as possible. During this time, Spain Company Reports may continue to be unavailable or fail to load. There is no need to contact us via telephone or email unless your case is urgent. Thank you for your patience. Kind Regards, The Creditsafe Team

Dear Customer, We want to apologise for the technical difficulties you may have experienced when using our Company Reports, specifically affecting Spain Company Reports across our UPP/Accelerator and Connect services. We’re pleased to confirm that these issues have now been resolved. From 2:20 PM UTC on 26 May 2026, services have been operating as expected, and extended monitoring has confirmed the stability of the platform. Customers should now be able to access Spain Company Reports normally across both web and API channels. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards, The Creditsafe Team

Dear Customer, We are sorry to inform you that our GGS service is currently experiencing some technical difficulties, where reports may be delayed or fail intermittently. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

Dear Customer, We are pleased to confirm that the issues impacting our GGS services have now been resolved and services are operating as expected. Our technical teams continue to closely monitor the platform to ensure ongoing stability and performance. We sincerely apologise for any inconvenience this issue may have caused and thank you for your patience during this time. Kind Regards The Creditsafe Team

Dear Customer, We want to apologise for the technical difficulties you may have experienced when using our GGS services. We’re pleased to confirm that these issues have now been fully resolved and services continue to operate normally following a period of enhanced monitoring. During the incident, some customers may have experienced intermittent slowness, delayed responses, or temporary failures while accessing GGS services. Our technical teams worked continuously to investigate the issue, implement mitigation measures, and restore service stability as quickly as possible. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this issue was unanticipated, we will be reviewing our procedures, infrastructure, and system architecture and will implement additional improvements and safeguards to minimise the risk of future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

Dear Customer, We are sorry to inform you that our GGS service is currently experiencing some technical difficulties globally across all entities, where reports may be delayed or fail intermittently. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

Dear Customer, We are sorry to inform you that our GGS service is currently unavailable across all entities due to technical difficulties. Our IT team are actively investigating the issue and working to get the service running again as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using our GGS services. We’re pleased to confirm that these issues have now been resolved at 11:00 UTC. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our processes and system architecture and will implement appropriate guardrails to minimise the risk of future disruption. On behalf of the Creditsafe team, we would like to sincerely apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support you with high quality products and services and equally high availability. Kind Regards The Creditsafe Team