Service Disruption – Company Reports and Connect API

Update timeline

1. investigating Apr 15, 2026, 09:30 AM UTC

   Dear Customer, We are aware of an issue currently impacting our Company Reports and Connect API. Our IT team is actively investigating and working to resolve the issue as quickly as possible. We will continue to provide updates via our status page and notify you once the service has been fully restored. There is no need to contact us unless your case is urgent. We sincerely apologise for any inconvenience this may have caused. Kind Regards, The Creditsafe Team

2. resolved Apr 15, 2026, 09:45 AM UTC

   Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using our Company Reports and Connect API. We’re pleased to confirm that these issues have now been resolved as of 10:29 BST. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team