Performance Degradation on Global Gateway Service

Update timeline

1. investigating May 21, 2026, 12:48 PM UTC

   Dear Customer, We are sorry to inform you that our GGS service is currently experiencing some technical difficulties, where reports may be delayed or fail intermittently. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

2. monitoring May 21, 2026, 02:11 PM UTC

   Dear Customer, We are pleased to confirm that the issues impacting our GGS services have now been resolved and services are operating as expected. Our technical teams continue to closely monitor the platform to ensure ongoing stability and performance. We sincerely apologise for any inconvenience this issue may have caused and thank you for your patience during this time. Kind Regards The Creditsafe Team

3. resolved May 22, 2026, 08:11 AM UTC

   Dear Customer, We want to apologise for the technical difficulties you may have experienced when using our GGS services. We’re pleased to confirm that these issues have now been fully resolved and services continue to operate normally following a period of enhanced monitoring. During the incident, some customers may have experienced intermittent slowness, delayed responses, or temporary failures while accessing GGS services. Our technical teams worked continuously to investigate the issue, implement mitigation measures, and restore service stability as quickly as possible. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this issue was unanticipated, we will be reviewing our procedures, infrastructure, and system architecture and will implement additional improvements and safeguards to minimise the risk of future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team