Service Unavailable for Spanish Company Reports

Update timeline

1. investigating Apr 29, 2026, 09:29 AM UTC

   Dear Customer, We are sorry to inform you that our Spanish reports are currently experiencing technical difficulties and are unavailable at this time. Our IT team is already working with the supplier to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there is no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this has caused. Kind Regards The Creditsafe Team

2. monitoring Apr 29, 2026, 12:12 PM UTC

   Dear Customer, We are pleased to inform you that our Spanish Company Reports service has shown signs of recovery. In the last 30 minutes, we have not observed any further failures, and report requests are currently processing normally. We are continuing to work closely with our supplier to ensure the issue is fully resolved. At present, the service remains under monitoring while we validate continued stability. We will keep you updated via our status page and provide further information should there be any change. We sincerely apologise for any inconvenience this may have caused. Kind Regards The Creditsafe Team

3. resolved Apr 30, 2026, 06:13 AM UTC

   Dear Customer, We would like to apologise for the technical difficulties you may have experienced when using our Spanish Company Reports. We are pleased to confirm that these issues have now been resolved. We understand that our customers often work to tight deadlines, and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement improvements to minimise the risk of future disruption. On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and will continue to support you with high-quality products, services, and availability. Kind Regards The Creditsafe Team