Creditsafe experienced a minor incident on May 26, 2026 affecting Connect API, lasting 5h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 26, 2026, 10:02 AM UTC
Dear Customer, We are sorry to inform you that we are currently experiencing an issue specifically affecting Spain Company Reports across our UPP/Accelerator and Connect services. This issue began on 25 May 2026 and is isolated to Spain Company Report data only. Other services and report types remain unaffected. However, as a result of this disruption, Spain Company Reports may fail to load or may be temporarily inaccessible for customers across both web and API channels. Our technical teams are actively working with the supplier to resolve the issue as quickly as possible and restore full availability. We understand the importance of this data in supporting your business processes and are treating this as a priority. We will continue to monitor the situation closely and provide regular updates as soon as further progress is made or service is restored. There is no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this may be causing and appreciate your patience and understanding. Kind Regards, The Creditsafe Team
- investigating May 26, 2026, 01:12 PM UTC
Dear Customer, We want to apologise for the technical difficulties you may be experiencing today when using our Company Reports, specifically affecting Spain Company Reports across our UPP/Accelerator and Connect services. Our dedicated IT team have identified the cause and are actively working together with our suppliers to resolve the issue as quickly as possible. During this time, Spain Company Reports may continue to be unavailable or fail to load. There is no need to contact us via telephone or email unless your case is urgent. Thank you for your patience. Kind Regards, The Creditsafe Team
- resolved May 26, 2026, 03:22 PM UTC
Dear Customer, We want to apologise for the technical difficulties you may have experienced when using our Company Reports, specifically affecting Spain Company Reports across our UPP/Accelerator and Connect services. We’re pleased to confirm that these issues have now been resolved. From 2:20 PM UTC on 26 May 2026, services have been operating as expected, and extended monitoring has confirmed the stability of the platform. Customers should now be able to access Spain Company Reports normally across both web and API channels. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards, The Creditsafe Team