Creditsafe Outage History

Started Oct 15, 2026, 09:55 AM UTC· resolved Oct 15, 2026, 10:19 AM UTC

1. identified Oct 15, 2026, 09:55 AM UTC

   Dear Customer, We are sorry to inform you that we are currently experiencing an issue affecting SE Legacy website, which may be impacting the availability of Sweden company reports and company monitoring. Our teams are actively investigating the issue as a priority and are working to understand the full extent of the impact and restore normal service as quickly as possible. We will continue to provide updates through our status page as the investigation progresses and further information becomes available. We will also confirm once the issue has been resolved and normal service has been restored. To help our teams remain focused on resolving the issue, there is no need to contact us regarding this incident unless you require urgent assistance. Please refer to our status page for the latest information. We apologise for any inconvenience caused and appreciate your patience while we work to restore normal service. Kind regards, The Creditsafe Team

2. resolved Oct 15, 2026, 10:19 AM UTC

   Dear Customer, We are pleased to confirm that the issue affecting the SE Legacy website has now been resolved and normal service has been restored. Sweden company reports and company monitoring are now available as normal. We recognise that interruptions to our services can be disruptive to your business and apologise for any inconvenience you may have experienced during this incident. Our teams will review the incident to understand the underlying cause and identify any appropriate actions to help reduce the risk of similar disruption in the future. We take the availability and reliability of our services seriously and appreciate your patience and understanding while our teams worked to restore normal service. If you continue to experience any issues with the SE Legacy website, please contact our customer support team. Thank you for your continued trust in Creditsafe and our services. Kind regards, The Creditsafe Team

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Started Oct 14, 2026, 08:31 AM UTC· resolved Oct 14, 2026, 08:58 AM UTC

1. identified Oct 14, 2026, 08:31 AM UTC

   Dear Customer, We are sorry to inform you that we are currently experiencing an issue affecting GGS, which may be impacting access to French Online Reports and the List Monitored Companies service. Our teams are actively investigating the issue as a priority and are working to understand the full extent of the impact and restore normal service as quickly as possible. We will continue to provide updates through our status page as the investigation progresses and further information becomes available. We will also confirm once the issue has been resolved and normal service has been restored. To help our teams remain focused on resolving the issue, there is no need to contact us regarding this incident unless you require urgent assistance. Please refer to our status page for the latest information. We apologise for any inconvenience caused and appreciate your patience while we work to restore normal service. Kind regards, The Creditsafe Team

2. resolved Oct 14, 2026, 08:58 AM UTC

   Dear Customer, We are pleased to confirm that the issue affecting GGS French Reports and List Monitored Companies has now been resolved and normal service has been restored at 09:38 BST. During the incident, customers may have experienced difficulties accessing French Reports and the List Companies service. We recognise that interruptions to our services can be disruptive to your business and apologise for any inconvenience you may have experienced during this incident. Our teams will review the incident to understand the underlying cause and identify any appropriate actions to help reduce the risk of similar disruption in the future. We take the availability and reliability of our services seriously and appreciate your patience and understanding while our teams worked to restore normal service. If you continue to experience any issues with GGS, please contact the appropriate customer support channel. Thank you for your continued trust in Creditsafe and our services. Kind regards, The Creditsafe Team

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Started Sep 16, 2026, 11:36 AM UTC· resolved Sep 16, 2026, 12:47 PM UTC

1. investigating Sep 16, 2026, 11:36 AM UTC

   Dear Customer, We are sorry to inform you that our Ireland Non-Limited Company Reports sourced via UPP are currently experiencing technical difficulties. As a result, customers may be unable to generate these reports at this time. Our technical teams are actively investigating the issue and working to restore normal service as quickly as possible. At present, the issue is limited to this specific report type. Other report types, including Ireland Limited Company Reports, continue to operate normally based on our current understanding. We will keep you updated on progress via our status page and will notify you as soon as we have further information available. There is no need to contact us by telephone or email unless your query is urgent. We sincerely apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Kind Regards, The Creditsafe Team

2. investigating Sep 16, 2026, 12:15 PM UTC

   Dear Customer, We would like to provide a further update regarding the issue affecting IE Non-Limited Company Reports. Our technical teams have identified the cause of the issue and are progressing remediation activities. Work to restore the affected service is ongoing, and we are continuing to focus on returning service to normal operation as quickly as possible. Customers may continue to experience difficulties generating IE Non-Limited Company Reports while remediation activities are completed. Other report services remain available based on our current assessment. We will continue to provide updates via our status page as soon as more information becomes available. We sincerely apologise for any inconvenience this issue may cause and thank you for your patience and understanding. Kind Regards, The Creditsafe Team

3. resolved Sep 16, 2026, 12:47 PM UTC

   Dear Customer, We are pleased to confirm that the issue affecting IE Non-Limited Company Reports has now been resolved. Service has been restored and customers should once again be able to generate reports as expected. Our technical teams implemented corrective actions and completed initial validation checks to confirm the restoration of service. We will continue to monitor the service closely to ensure ongoing stability. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

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Started Aug 26, 2026, 11:50 AM UTC· resolved Aug 26, 2026, 12:42 PM UTC

1. investigating Aug 26, 2026, 11:50 AM UTC

   Dear Customer, We are sorry to inform you that the Creditsafe website is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible. When you try to perform a search on on the Creditsafe website you may be met with an error message advising “There was a problem with your request. Please try again” We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

2. investigating Aug 26, 2026, 12:03 PM UTC

   Dear Customer, We want to apologise for the technical difficulties you may be experiencing today when using the Creditsafe website. When searching for information from any of the below countries you may be met with an error message or a page showing no results: Austria Belgium Germany Denmark France United Kingdom Italy Luxembourg Netherlands Sweden Norway Mexico Our dedicated IT team have identified the cause and are working to resolve the issue as quickly as possible, so there’s no need to contact us via telephone or email unless your case is urgent. Thank you for your patience, Kind Regards The Creditsafe Team

3. resolved Aug 26, 2026, 12:42 PM UTC

   Dear Customer, Please accept our apologies for the technical issues you may have experienced today while using the Creditsafe website. We are pleased to confirm that the search-related issues have now been resolved. We understand that our customers often work to tight deadlines, and we know interruptions like this can be disruptive. At Creditsafe, we take our system availability seriously. While the cause of this outage was unexpected, we will review our processes and system architecture and make changes to help reduce the risk of future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value your business and will continue working to support you with high-quality products and services, backed by equally high availability. Kind Regards The Creditsafe Team

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Started Aug 09, 2026, 11:51 AM UTC· resolved Aug 10, 2026, 11:29 AM UTC

1. investigating Aug 09, 2026, 11:51 AM UTC

   Dear Customer, We are sorry to inform you that our Protect product is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

2. investigating Aug 09, 2026, 01:28 PM UTC

   Dear Customer, We want to apologise for the technical difficulties you may be experiencing today when using our Protect product. Our dedicated IT team have identified the cause and are working with our supplier to resolve the issue as quickly as possible, so there’s need to contact us via telephone or email unless your case is urgent. A further update will provided on status change. Thank you for your patience. Kind Regards The Creditsafe Team

3. investigating Aug 10, 2026, 05:42 AM UTC

   Dear Customer, We would like to provide a further update regarding the technical difficulties affecting our Protect product. Our teams continue to investigate the issue and have engaged our supplier to support its resolution. Customers may continue to experience errors when performing searches. We apologise for the continued disruption and appreciate your patience. A further update will be provided when significant progress has been made or the service status changes. Kind Regards The Creditsafe Team

4. investigating Aug 10, 2026, 10:07 AM UTC

   Dear Customer, We are continuing to work to resolve the technical difficulties affecting our Protect product. The cause has now been identified and corrective work is underway. We expect this work to be completed shortly, after which we will carry out further checks to confirm that the service is operating normally. We will provide a further update once the corrective work and validation have been completed. Thank you for your continued patience. Kind Regards The Creditsafe Team

5. resolved Aug 10, 2026, 11:29 AM UTC

   Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using our Protect product. We’re pleased to confirm that these issues have now been resolved. Our teams have completed checks to confirm recovery. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

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Started Aug 07, 2026, 11:55 AM UTC· resolved Aug 07, 2026, 01:45 PM UTC

1. investigating Aug 07, 2026, 11:55 AM UTC

   Dear Customer, We are sorry to inform you that some customers may currently experience delays or intermittent timeout errors when requesting Credit Reports in PDF format through Connect. Our teams have identified the cause of the issue and are actively working on a resolution. A fix is currently being validated before being deployed to our live environment. While some PDF requests continue to complete successfully, others may take longer than expected and could time out depending on individual integration settings. We will continue to provide updates via our status page and notify you as soon as the issue has been fully resolved. There is no need to contact us by telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this may cause and thank you for your patience while we work to restore normal service. Kind Regards The Creditsafe Team

2. monitoring Aug 07, 2026, 12:45 PM UTC

   Dear Customer, We are pleased to confirm that the issue affecting PDF Credit Report generation through Connect has now been addressed. Following the implementation of the fix, testing has been completed successfully and PDF generation times have returned to expected levels. Our teams are continuing to closely monitor the service to ensure stability before formally closing the incident. At this time, no further customer impact has been identified. We will continue monitoring for a further period and, provided service remains stable, we intend to close the incident shortly. We would like to thank you for your patience and understanding while we worked to resolve this issue. Kind Regards The Creditsafe Team

3. resolved Aug 07, 2026, 01:45 PM UTC

   Dear Customer, We would like to apologise for the technical difficulties you may have experienced when requesting Credit Reports in PDF format through Connect. We are pleased to confirm that these issues have now been fully resolved and service has returned to normal operation. Following the implementation of a fix, extensive testing and monitoring have been completed, with PDF generation and retrieval performing at expected levels. No further customer impact has been identified. We understand that our customers work under demanding timelines and that interruptions to service can have a direct impact on business operations. We appreciate your patience and understanding while our teams investigated and resolved the issue. At Creditsafe, we take great pride in the reliability and availability of our services. Whilst service has now been restored, we will continue our review through our incident and problem management processes to identify any further improvements that can be made to minimise the risk of similar issues occurring in the future. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this incident may have caused. We value your business and remain committed to delivering high-quality products, services, and customer support. Kind Regards The Creditsafe Team

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Started Aug 06, 2026, 09:38 AM UTC· resolved Aug 06, 2026, 04:46 PM UTC

1. investigating Aug 06, 2026, 09:38 AM UTC

   Dear Customer, We are currently aware of an issue affecting our Connect Confidence Matching service. Some customers may experience intermittent delays or difficulties when attempting to match and verify company information. At this time, the service remains available; however, a proportion of matching requests may take longer than expected or may not complete successfully. Other Creditsafe services continue to operate normally. Our technical teams are actively investigating the issue and working to restore normal service levels as quickly as possible. We will continue to provide updates via our Status Page and will notify you as soon as the issue has been resolved. Unless your query is urgent, there is no need to contact our Support Team by telephone or email, as the latest information will be made available there. We sincerely apologise for any inconvenience this may cause and thank you for your patience and understanding. Kind Regards The Creditsafe Team

2. monitoring Aug 06, 2026, 12:18 PM UTC

   Dear Customer, We would like to provide an update regarding the intermittent issues affecting Connect Confidence Match. Our investigation indicates that the issue is related to a service provided by one of our partners. We are working closely with them to resolve the issue as quickly as possible. This is not a complete service outage. The issue has been intermittent and has only affected some customers and requests. While some users have experienced delays or unsuccessful match requests, the service remains available. The most recent occurrence was earlier today. Since then, service performance has remained stable, and we continue to monitor the service closely while our partner implements corrective actions to help prevent a recurrence. We will continue to provide updates via our Status Page if there are any significant developments. We sincerely apologise for any inconvenience caused and thank you for your patience and understanding. Kind Regards, The Creditsafe Team

3. investigating Aug 06, 2026, 01:53 PM UTC

   Dear Customer, We would like to provide a further update regarding the intermittent issues affecting Connect Confidence Match. Our investigation remains ongoing, and we continue to work closely with our service partner to identify the underlying cause and implement the necessary corrective actions. The issue remains intermittent and is not affecting all customers or all requests. While the majority of match requests are completing successfully, some customers may continue to experience occasional delays or unsuccessful match requests. We are maintaining enhanced monitoring while working with our partner to fully resolve the issue and implement measures to prevent a recurrence. We understand the importance of this service to your business and sincerely apologise for the inconvenience caused. We will continue to provide updates via our Status Page as soon as further information becomes available. Kind Regards, The Creditsafe Team

4. monitoring Aug 06, 2026, 03:27 PM UTC

   Dear Customer, We are pleased to confirm that we are no longer observing degraded performance or errors affecting Connect Confidence Match, and the service has now been restored. We will continue to monitor the service closely to ensure stability and confirm that no further degradation occurs. We are also working to understand the underlying cause of the issue and will take any necessary actions to help prevent a recurrence. We apologise for any inconvenience caused and thank you for your patience and understanding throughout this incident. Kind Regards, The Creditsafe Team

5. resolved Aug 06, 2026, 04:46 PM UTC

   Dear Customer, We want to apologise for the intermittent technical difficulties you may have experienced when using Connect Confidence Match. We’re pleased to confirm that these issues have now been resolved. Following an extended period of monitoring, no further errors or service degradation have been observed, and the incident has now been closed. We know that our customers work under tight deadlines and that interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. As part of our standard post-incident process, we will continue our internal review of this incident and implement any corrective actions identified to help reduce the likelihood of a similar issue occurring in the future. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and remain committed to providing high-quality products, services, and a reliable customer experience. Kind Regards, The Creditsafe Team

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Started Jul 29, 2026, 05:31 PM UTC· resolved Jul 30, 2026, 07:58 AM UTC

1. investigating Jul 29, 2026, 05:31 PM UTC

   Dear Customer, We are sorry to inform you that the Connect Confidence Match functionality is currently experiencing technical difficulties. This issue is limited to the Confidence Match service only and does not affect other Connect functionality. Customers using Confidence Match may experience slow responses, timeouts, delayed processing, or incomplete results. Our IT team is already working to resolve the issue as quickly as possible. We will keep you updated with progress via our status page and let you know as soon as the issue has been resolved, so there’s no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this may cause. Kind Regards, The Creditsafe Team

2. monitoring Jul 29, 2026, 05:35 PM UTC

   Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using the Connect Confidence Match functionality. We’re pleased to confirm that the service has now been restored and is operating as expected. As a precaution, we will continue to closely monitor the service to ensure it remains stable. We know that our customers work under tight deadlines and interruptions like this can be disruptive. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support you with high-quality products, services, and reliable availability. Kind Regards, The Creditsafe Team

3. resolved Jul 30, 2026, 07:58 AM UTC

   Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using the Connect Confidence Match functionality. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this issue was unanticipated, we will continue to review our procedures and monitor the service closely to help minimise the risk of future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to support you with high-quality products and services, alongside the high levels of availability you expect from us. Kind Regards, The Creditsafe Team

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Started Jul 20, 2026, 10:48 AM UTC· resolved Jul 21, 2026, 06:32 AM UTC

1. investigating Jul 20, 2026, 10:48 AM UTC

   Dear Customer, We are sorry to inform you that we are currently experiencing a technical issue affecting the Finance Agreements section of our UK reports and services. As a result, Finance Agreement information may not be displayed for some UK companies where this data would normally be available. All other report content remains available. Our technical teams are actively investigating the issue and are working to restore the service as quickly as possible. We will keep you updated through our Status Page and let you know as soon as the issue has been resolved, so there is no need to contact us by telephone or email unless your enquiry is urgent. We sincerely apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue. Kind regards, The Creditsafe Team

2. resolved Jul 21, 2026, 06:32 AM UTC

   Dear Customer, We are pleased to confirm that the technical issue affecting the Finance Agreements section of our UK reports and services was resolved on 20 July 2026 at 11:33 AM BST. Our technical teams implemented a fix to restore the availability of Finance Agreement information for eligible UK companies. Following the resolution, we have continued to closely monitor the service, and prolonged monitoring has confirmed that the fix remains stable and the service is operating normally. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

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Started Jun 22, 2026, 03:08 PM UTC· resolved Jun 29, 2026, 09:38 AM UTC

1. identified Jun 22, 2026, 03:08 PM UTC

   We are sorry to inform you that our Graydon Creditsafe bankruptcy reports are experiencing some technical difficulty. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there is no need to contact us via telephone or email unless your case is urgent. We apologise for any inconvenience this has caused.

2. investigating Jun 23, 2026, 02:18 PM UTC

   Dear Customer, We want to apologise for the technical difficulties you may be experiencing Since Friday when using our Creditsafe Graydon Bankruptcy Reports. Our IT team has identified and resolved the issue, and reports are now being delivered as normal. We are continuing to recover or recreate any reports that were not generated during the incident. Thank you for your patience. Kind Regards The Creditsafe Team

3. resolved Jun 29, 2026, 09:38 AM UTC

   Dear Customer, We want to apologise for the technical difficulties that prevented the delivery of Graydon Creditsafe bankruptcy reports. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

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Started Jun 18, 2026, 12:29 PM UTC· resolved Jun 18, 2026, 02:30 PM UTC

1. identified Jun 18, 2026, 12:29 PM UTC

   Dear Customer, We have identified an issue affecting US company reports, which earlier today resulted in some risk scores, credit limits and event data being unavailable and companies being marked as not rated. As an immediate mitigation, report functionality has been restored. However, some report information may currently not reflect the most recent updates and could contain older data while we continue our recovery activities. Our technical teams are actively working to restore the latest and most accurate information as quickly as possible. We will continue to provide updates via our status page, and there is no need to contact us unless your enquiry is urgent. We currently expect the affected data to be brought fully up to date shortly and will continue to provide updates on progress. We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding. Kind Regards, The Creditsafe Team

2. resolved Jun 18, 2026, 02:30 PM UTC

   Dear Customer, Further to our previous communications, we are pleased to confirm that the issue affecting US company reports has now been resolved. Our technical teams have completed the necessary recovery activities and the latest data has been successfully restored. Validation checks have confirmed that risk scores, credit limits and event information are now being presented correctly. We sincerely apologise for any inconvenience this issue may have caused and would like to thank you for your patience and understanding while we worked to restore normal service. Kind Regards, The Creditsafe Team

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Started May 29, 2026, 01:37 PM UTC· resolved Jun 01, 2026, 09:00 AM UTC

1. identified May 29, 2026, 01:37 PM UTC

   Dear Customer, We are sorry to inform you that we are currently experiencing an issue specifically affecting Spain Company Reports across our UPP/Accelerator and Connect services. This issue began on 29 May 2026 and is isolated to Spain Company Report data only. Other services and report types remain unaffected. However, as a result of this disruption, Spain Company Reports may fail to load or may be temporarily inaccessible for customers across both web and API channels. Our technical teams are actively working with the supplier to resolve the issue as quickly as possible and restore full availability. We understand the importance of this data in supporting your business processes and are treating this as a priority. We will continue to monitor the situation closely and provide regular updates as soon as further progress is made or service is restored. There is no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this may be causing and appreciate your patience and understanding. Kind Regards, The Creditsafe Team

2. resolved Jun 01, 2026, 09:00 AM UTC

   Dear Customer, We would like to apologise for the technical difficulties you may have experienced when using our Spanish Company Reports. We are pleased to confirm that these issues have now been resolved. We understand that our customers often work to tight deadlines, and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement improvements to minimise the risk of future disruption. On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and will continue to support you with high-quality products, services, and availability. Kind Regards The Creditsafe Team

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Started May 28, 2026, 02:50 PM UTC· resolved May 29, 2026, 08:18 AM UTC

1. investigating May 28, 2026, 02:50 PM UTC

   Dear Customer, We are sorry to inform you that our Spain Company Reports are currently experiencing some technical difficulties and are unavailable via both Web and API services. Our IT team are already working internally and with our supplier to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

2. resolved May 29, 2026, 08:18 AM UTC

   Dear Customer, We would like to apologise for the technical difficulties you may have experienced when using our Spanish Company Reports. We are pleased to confirm that these issues have now been resolved. We understand that our customers often work to tight deadlines, and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement improvements to minimise the risk of future disruption. On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and will continue to support you with high-quality products, services, and availability. Kind Regards The Creditsafe Team

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Started May 26, 2026, 10:02 AM UTC· resolved May 26, 2026, 03:22 PM UTC

1. investigating May 26, 2026, 10:02 AM UTC

   Dear Customer, We are sorry to inform you that we are currently experiencing an issue specifically affecting Spain Company Reports across our UPP/Accelerator and Connect services. This issue began on 25 May 2026 and is isolated to Spain Company Report data only. Other services and report types remain unaffected. However, as a result of this disruption, Spain Company Reports may fail to load or may be temporarily inaccessible for customers across both web and API channels. Our technical teams are actively working with the supplier to resolve the issue as quickly as possible and restore full availability. We understand the importance of this data in supporting your business processes and are treating this as a priority. We will continue to monitor the situation closely and provide regular updates as soon as further progress is made or service is restored. There is no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this may be causing and appreciate your patience and understanding. Kind Regards, The Creditsafe Team

2. investigating May 26, 2026, 01:12 PM UTC

   Dear Customer, We want to apologise for the technical difficulties you may be experiencing today when using our Company Reports, specifically affecting Spain Company Reports across our UPP/Accelerator and Connect services. Our dedicated IT team have identified the cause and are actively working together with our suppliers to resolve the issue as quickly as possible. During this time, Spain Company Reports may continue to be unavailable or fail to load. There is no need to contact us via telephone or email unless your case is urgent. Thank you for your patience. Kind Regards, The Creditsafe Team

3. resolved May 26, 2026, 03:22 PM UTC

   Dear Customer, We want to apologise for the technical difficulties you may have experienced when using our Company Reports, specifically affecting Spain Company Reports across our UPP/Accelerator and Connect services. We’re pleased to confirm that these issues have now been resolved. From 2:20 PM UTC on 26 May 2026, services have been operating as expected, and extended monitoring has confirmed the stability of the platform. Customers should now be able to access Spain Company Reports normally across both web and API channels. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards, The Creditsafe Team

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Started May 21, 2026, 12:48 PM UTC· resolved May 22, 2026, 08:11 AM UTC

1. investigating May 21, 2026, 12:48 PM UTC

   Dear Customer, We are sorry to inform you that our GGS service is currently experiencing some technical difficulties, where reports may be delayed or fail intermittently. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

2. monitoring May 21, 2026, 02:11 PM UTC

   Dear Customer, We are pleased to confirm that the issues impacting our GGS services have now been resolved and services are operating as expected. Our technical teams continue to closely monitor the platform to ensure ongoing stability and performance. We sincerely apologise for any inconvenience this issue may have caused and thank you for your patience during this time. Kind Regards The Creditsafe Team

3. resolved May 22, 2026, 08:11 AM UTC

   Dear Customer, We want to apologise for the technical difficulties you may have experienced when using our GGS services. We’re pleased to confirm that these issues have now been fully resolved and services continue to operate normally following a period of enhanced monitoring. During the incident, some customers may have experienced intermittent slowness, delayed responses, or temporary failures while accessing GGS services. Our technical teams worked continuously to investigate the issue, implement mitigation measures, and restore service stability as quickly as possible. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this issue was unanticipated, we will be reviewing our procedures, infrastructure, and system architecture and will implement additional improvements and safeguards to minimise the risk of future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

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Started May 19, 2026, 07:51 AM UTC· resolved May 19, 2026, 11:26 AM UTC

1. investigating May 19, 2026, 07:51 AM UTC

   Dear Customer, We are sorry to inform you that our GGS service is currently experiencing some technical difficulties globally across all entities, where reports may be delayed or fail intermittently. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

2. investigating May 19, 2026, 10:31 AM UTC

   Dear Customer, We are sorry to inform you that our GGS service is currently unavailable across all entities due to technical difficulties. Our IT team are actively investigating the issue and working to get the service running again as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

3. resolved May 19, 2026, 11:26 AM UTC

   Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using our GGS services. We’re pleased to confirm that these issues have now been resolved at 11:00 UTC. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our processes and system architecture and will implement appropriate guardrails to minimise the risk of future disruption. On behalf of the Creditsafe team, we would like to sincerely apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support you with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

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Started May 14, 2026, 04:06 AM UTC· resolved May 14, 2026, 04:30 AM UTC

1. investigating May 14, 2026, 04:06 AM UTC

   Dear Customer, We are sorry to inform you that the Creditsafe website and webservice is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

2. resolved May 14, 2026, 04:30 AM UTC

   Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using the Creditsafe website and webservice. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

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Started May 04, 2026, 06:05 PM UTC· resolved May 04, 2026, 06:16 PM UTC

1. investigating May 04, 2026, 06:05 PM UTC

   Dear Customer, We are sorry to inform you that Creditsafe services are experiencing some technical difficulties affecting US Trade Payment Data. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

2. resolved May 04, 2026, 06:16 PM UTC

   Dear Customer, We want to apologise for the technical difficulties you may have experienced with US Trade Payment Data. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

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Started Apr 29, 2026, 09:29 AM UTC· resolved Apr 30, 2026, 06:13 AM UTC

1. investigating Apr 29, 2026, 09:29 AM UTC

   Dear Customer, We are sorry to inform you that our Spanish reports are currently experiencing technical difficulties and are unavailable at this time. Our IT team is already working with the supplier to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there is no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this has caused. Kind Regards The Creditsafe Team

2. monitoring Apr 29, 2026, 12:12 PM UTC

   Dear Customer, We are pleased to inform you that our Spanish Company Reports service has shown signs of recovery. In the last 30 minutes, we have not observed any further failures, and report requests are currently processing normally. We are continuing to work closely with our supplier to ensure the issue is fully resolved. At present, the service remains under monitoring while we validate continued stability. We will keep you updated via our status page and provide further information should there be any change. We sincerely apologise for any inconvenience this may have caused. Kind Regards The Creditsafe Team

3. resolved Apr 30, 2026, 06:13 AM UTC

   Dear Customer, We would like to apologise for the technical difficulties you may have experienced when using our Spanish Company Reports. We are pleased to confirm that these issues have now been resolved. We understand that our customers often work to tight deadlines, and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement improvements to minimise the risk of future disruption. On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and will continue to support you with high-quality products, services, and availability. Kind Regards The Creditsafe Team

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Started Apr 19, 2026, 08:41 PM UTC· resolved Apr 20, 2026, 03:06 PM UTC

No vendor updates were posted for this incident.

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Started Apr 15, 2026, 09:30 AM UTC· resolved Apr 15, 2026, 09:45 AM UTC

1. investigating Apr 15, 2026, 09:30 AM UTC

   Dear Customer, We are aware of an issue currently impacting our Company Reports and Connect API. Our IT team is actively investigating and working to resolve the issue as quickly as possible. We will continue to provide updates via our status page and notify you once the service has been fully restored. There is no need to contact us unless your case is urgent. We sincerely apologise for any inconvenience this may have caused. Kind Regards, The Creditsafe Team

2. resolved Apr 15, 2026, 09:45 AM UTC

   Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using our Company Reports and Connect API. We’re pleased to confirm that these issues have now been resolved as of 10:29 BST. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

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Started Mar 23, 2026, 04:58 PM UTC· resolved Mar 24, 2026, 01:57 AM UTC

1. investigating Mar 23, 2026, 04:58 PM UTC

   Dear Customer, We are sorry to inform you that certain Canadian and US PLC Company Reports are currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible. When you pull for certain publicly traded companies in the US & Canada on our website, you may notice that a number of companies return an error message advising that there is “Unexpected exception thrown when parsing company report.” This is being worked on as a priority by our engineering team. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologize sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

2. identified Mar 23, 2026, 05:56 PM UTC

   Dear Customer, We would like to provide an update regarding the issue affecting certain Canadian and US PLC Company Reports. Our engineering team has identified the cause and is actively working on implementing a fix. As previously communicated, when accessing certain publicly traded companies in the US and Canada, some reports may return an error message indicating “insufficient company data.” The issue remains limited in scope, impacting only a subset of PLC company reports, and is being treated as a priority. We are working to restore full service as quickly as possible. We will continue to keep you informed via our status page and will notify you as soon as the issue is resolved. There is no need to contact us unless your query is urgent. We sincerely apologize for any inconvenience caused and appreciate your patience. Kind regards, The Creditsafe Team

3. investigating Mar 24, 2026, 01:52 AM UTC

   Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using our US and CA PLC Company Reports. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

4. resolved Mar 24, 2026, 01:57 AM UTC

   Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using our Canadian and US PLC Company Reports. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

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Started Mar 15, 2026, 02:41 AM UTC· resolved Mar 15, 2026, 07:41 AM UTC

1. investigating Mar 15, 2026, 02:41 AM UTC

   Dear Customer, We are sorry to inform you that these Swedish Creditsafe services are experiencing some technical difficulties. Maintenance work being performed on these services is taking longer than expected to complete. We have chosen to continue with this work until completion since this approach will restore services more quickly. We will provide updates on progress via our status page. We apologise sincerely for any inconvenience this causes. Kind Regards The Creditsafe Team

2. investigating Mar 15, 2026, 04:43 AM UTC

   Dear Customer, Maintenance work is continuing. We will provide another update by 06:00 BST. We apologise sincerely for any inconvenience this causes. Kind Regards The Creditsafe Team

3. investigating Mar 15, 2026, 06:27 AM UTC

   Dear Customer, Maintenance work is continuing and is expected to complete within the next 90 mins. We will provide another update by 08:00 BST. We apologise sincerely for any inconvenience this causes. Kind Regards The Creditsafe Team

4. resolved Mar 15, 2026, 07:41 AM UTC

   Dear Customer, We want to apologise for the difficulties you have experienced today when using these Swedish Creditsafe services. We can confirm that these issues have now been resolved. Kind Regards The Creditsafe Team

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Started Mar 11, 2026, 02:14 PM UTC· resolved Mar 12, 2026, 10:48 AM UTC

No vendor updates were posted for this incident.

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Started Mar 10, 2026, 10:32 AM UTC· resolved Mar 10, 2026, 01:09 PM UTC

No vendor updates were posted for this incident.

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