Creditsafe Outage History

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Creditsafe had 48 outages in the last 2 years totaling 424h 27m of downtime — averaging 2 incidents per month.

There were 48 Creditsafe outages since October 11, 2025 totaling 424h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.creditsafe.com

Minor October 15, 2026

Sweden Legacy Website Downtime

Detected by Pingoru
Oct 15, 2026, 09:55 AM UTC
Resolved
Oct 15, 2026, 10:19 AM UTC
Duration
24m
Affected: Sweden (www.creditsafe.se)
Timeline · 2 updates
  1. identified Oct 15, 2026, 09:55 AM UTC

    Dear Customer, We are sorry to inform you that we are currently experiencing an issue affecting SE Legacy website, which may be impacting the availability of Sweden company reports and company monitoring. Our teams are actively investigating the issue as a priority and are working to understand the full extent of the impact and restore normal service as quickly as possible. We will continue to provide updates through our status page as the investigation progresses and further information becomes available. We will also confirm once the issue has been resolved and normal service has been restored. To help our teams remain focused on resolving the issue, there is no need to contact us regarding this incident unless you require urgent assistance. Please refer to our status page for the latest information. We apologise for any inconvenience caused and appreciate your patience while we work to restore normal service. Kind regards, The Creditsafe Team

  2. resolved Oct 15, 2026, 10:19 AM UTC

    Dear Customer, We are pleased to confirm that the issue affecting the SE Legacy website has now been resolved and normal service has been restored. Sweden company reports and company monitoring are now available as normal. We recognise that interruptions to our services can be disruptive to your business and apologise for any inconvenience you may have experienced during this incident. Our teams will review the incident to understand the underlying cause and identify any appropriate actions to help reduce the risk of similar disruption in the future. We take the availability and reliability of our services seriously and appreciate your patience and understanding while our teams worked to restore normal service. If you continue to experience any issues with the SE Legacy website, please contact our customer support team. Thank you for your continued trust in Creditsafe and our services. Kind regards, The Creditsafe Team

Read the full incident report →

Minor August 26, 2026

Creditsafe Website Issues - Search

Detected by Pingoru
Aug 26, 2026, 11:50 AM UTC
Resolved
Aug 26, 2026, 12:42 PM UTC
Duration
51m
Affected: Belgium (www.creditsafe.be)Denmark (www.creditsafe.dk)Deutschland/Germany (www.creditsafe.com/de)France (www.creditsafe.fr)Italia/Italy (www.creditsafe.it)Japan (www.creditsafe.co.jp)MyCreditsafe (my.creditsafe.com)Nederland/Netherlands (www.creditsafe.nl)Norway (www.creditsafe.no)Sweden (www.creditsafe.se)UK & Ireland (www.creditsafeuk.com, creditsafe.ie)United States (www.creditsafe.com)
Timeline · 3 updates
  1. investigating Aug 26, 2026, 11:50 AM UTC

    Dear Customer, We are sorry to inform you that the Creditsafe website is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible. When you try to perform a search on on the Creditsafe website you may be met with an error message advising “There was a problem with your request. Please try again” We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

  2. investigating Aug 26, 2026, 12:03 PM UTC

    Dear Customer, We want to apologise for the technical difficulties you may be experiencing today when using the Creditsafe website. When searching for information from any of the below countries you may be met with an error message or a page showing no results: Austria Belgium Germany Denmark France United Kingdom Italy Luxembourg Netherlands Sweden Norway Mexico Our dedicated IT team have identified the cause and are working to resolve the issue as quickly as possible, so there’s no need to contact us via telephone or email unless your case is urgent. Thank you for your patience, Kind Regards The Creditsafe Team

  3. resolved Aug 26, 2026, 12:42 PM UTC

    Dear Customer, Please accept our apologies for the technical issues you may have experienced today while using the Creditsafe website. We are pleased to confirm that the search-related issues have now been resolved. We understand that our customers often work to tight deadlines, and we know interruptions like this can be disruptive. At Creditsafe, we take our system availability seriously. While the cause of this outage was unexpected, we will review our processes and system architecture and make changes to help reduce the risk of future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value your business and will continue working to support you with high-quality products and services, backed by equally high availability. Kind Regards The Creditsafe Team

Read the full incident report →

Minor August 9, 2026

KYC Protect Downtime

Detected by Pingoru
Aug 09, 2026, 11:51 AM UTC
Resolved
Aug 10, 2026, 11:29 AM UTC
Duration
23h 38m
Affected: Belgium (www.creditsafe.be)Denmark (www.creditsafe.dk)Deutschland/Germany (www.creditsafe.com/de)France (www.creditsafe.fr)Italia/Italy (www.creditsafe.it)Japan (www.creditsafe.co.jp)Nederland/Netherlands (www.creditsafe.nl)Norway (www.creditsafe.no)Sweden (www.creditsafe.se)UK & Ireland (www.creditsafeuk.com, creditsafe.ie)United States (www.creditsafe.com)Canada (www.creditsafe.com/ca)Connect APIAPIX
Timeline · 5 updates

Read the full incident report →

Minor July 29, 2026

Connect Confidence Match Service Degradation

Detected by Pingoru
Jul 29, 2026, 05:31 PM UTC
Resolved
Jul 30, 2026, 07:58 AM UTC
Duration
14h 27m
Affected: Connect API
Timeline · 3 updates
  1. investigating Jul 29, 2026, 05:31 PM UTC

    Dear Customer, We are sorry to inform you that the Connect Confidence Match functionality is currently experiencing technical difficulties. This issue is limited to the Confidence Match service only and does not affect other Connect functionality. Customers using Confidence Match may experience slow responses, timeouts, delayed processing, or incomplete results. Our IT team is already working to resolve the issue as quickly as possible. We will keep you updated with progress via our status page and let you know as soon as the issue has been resolved, so there’s no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this may cause. Kind Regards, The Creditsafe Team

  2. monitoring Jul 29, 2026, 05:35 PM UTC

    Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using the Connect Confidence Match functionality. We’re pleased to confirm that the service has now been restored and is operating as expected. As a precaution, we will continue to closely monitor the service to ensure it remains stable. We know that our customers work under tight deadlines and interruptions like this can be disruptive. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support you with high-quality products, services, and reliable availability. Kind Regards, The Creditsafe Team

  3. resolved Jul 30, 2026, 07:58 AM UTC

    Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using the Connect Confidence Match functionality. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this issue was unanticipated, we will continue to review our procedures and monitor the service closely to help minimise the risk of future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to support you with high-quality products and services, alongside the high levels of availability you expect from us. Kind Regards, The Creditsafe Team

Read the full incident report →

Minor June 22, 2026

Bankruptcy reports not available

Detected by Pingoru
Jun 22, 2026, 03:08 PM UTC
Resolved
Jun 29, 2026, 09:38 AM UTC
Duration
6d 18h
Affected: ftp.graydon-global.com
Timeline · 3 updates
  1. identified Jun 22, 2026, 03:08 PM UTC

    We are sorry to inform you that our Graydon Creditsafe bankruptcy reports are experiencing some technical difficulty. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there is no need to contact us via telephone or email unless your case is urgent. We apologise for any inconvenience this has caused.

  2. investigating Jun 23, 2026, 02:18 PM UTC

    Dear Customer, We want to apologise for the technical difficulties you may be experiencing Since Friday when using our Creditsafe Graydon Bankruptcy Reports. Our IT team has identified and resolved the issue, and reports are now being delivered as normal. We are continuing to recover or recreate any reports that were not generated during the incident. Thank you for your patience. Kind Regards The Creditsafe Team

  3. resolved Jun 29, 2026, 09:38 AM UTC

    Dear Customer, We want to apologise for the technical difficulties that prevented the delivery of Graydon Creditsafe bankruptcy reports. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

Read the full incident report →

Minor June 18, 2026

US Reports Displaying Missing Credit Limits and Risk Scores

Detected by Pingoru
Jun 18, 2026, 12:29 PM UTC
Resolved
Jun 18, 2026, 02:30 PM UTC
Duration
2h
Affected: United States (www.creditsafe.com)Connect API
Timeline · 2 updates
  1. identified Jun 18, 2026, 12:29 PM UTC

    Dear Customer, We have identified an issue affecting US company reports, which earlier today resulted in some risk scores, credit limits and event data being unavailable and companies being marked as not rated. As an immediate mitigation, report functionality has been restored. However, some report information may currently not reflect the most recent updates and could contain older data while we continue our recovery activities. Our technical teams are actively working to restore the latest and most accurate information as quickly as possible. We will continue to provide updates via our status page, and there is no need to contact us unless your enquiry is urgent. We currently expect the affected data to be brought fully up to date shortly and will continue to provide updates on progress. We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding. Kind Regards, The Creditsafe Team

  2. resolved Jun 18, 2026, 02:30 PM UTC

    Dear Customer, Further to our previous communications, we are pleased to confirm that the issue affecting US company reports has now been resolved. Our technical teams have completed the necessary recovery activities and the latest data has been successfully restored. Validation checks have confirmed that risk scores, credit limits and event information are now being presented correctly. We sincerely apologise for any inconvenience this issue may have caused and would like to thank you for your patience and understanding while we worked to restore normal service. Kind Regards, The Creditsafe Team

Read the full incident report →

Minor May 28, 2026

Spain Company Reports Downtime

Detected by Pingoru
May 28, 2026, 02:50 PM UTC
Resolved
May 29, 2026, 08:18 AM UTC
Duration
17h 28m
Affected: Connect API
Timeline · 2 updates
  1. investigating May 28, 2026, 02:50 PM UTC

    Dear Customer, We are sorry to inform you that our Spain Company Reports are currently experiencing some technical difficulties and are unavailable via both Web and API services. Our IT team are already working internally and with our supplier to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

  2. resolved May 29, 2026, 08:18 AM UTC

    Dear Customer, We would like to apologise for the technical difficulties you may have experienced when using our Spanish Company Reports. We are pleased to confirm that these issues have now been resolved. We understand that our customers often work to tight deadlines, and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement improvements to minimise the risk of future disruption. On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and will continue to support you with high-quality products, services, and availability. Kind Regards The Creditsafe Team

Read the full incident report →

Minor May 19, 2026

Intermittent Issues with GGS Service

Detected by Pingoru
May 19, 2026, 07:51 AM UTC
Resolved
May 19, 2026, 11:26 AM UTC
Duration
3h 35m
Affected: Global Gateway Service and Integrated apps
Timeline · 3 updates
  1. investigating May 19, 2026, 07:51 AM UTC

    Dear Customer, We are sorry to inform you that our GGS service is currently experiencing some technical difficulties globally across all entities, where reports may be delayed or fail intermittently. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

  2. investigating May 19, 2026, 10:31 AM UTC

    Dear Customer, We are sorry to inform you that our GGS service is currently unavailable across all entities due to technical difficulties. Our IT team are actively investigating the issue and working to get the service running again as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

  3. resolved May 19, 2026, 11:26 AM UTC

    Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using our GGS services. We’re pleased to confirm that these issues have now been resolved at 11:00 UTC. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our processes and system architecture and will implement appropriate guardrails to minimise the risk of future disruption. On behalf of the Creditsafe team, we would like to sincerely apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support you with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

Read the full incident report →

Minor May 14, 2026

Webservice Downtime

Detected by Pingoru
May 14, 2026, 04:06 AM UTC
Resolved
May 14, 2026, 04:30 AM UTC
Duration
24m
Affected: Sweden (www.creditsafe.se)Swedish APIs
Timeline · 2 updates
  1. investigating May 14, 2026, 04:06 AM UTC

    Dear Customer, We are sorry to inform you that the Creditsafe website and webservice is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

  2. resolved May 14, 2026, 04:30 AM UTC

    Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using the Creditsafe website and webservice. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

Read the full incident report →

Minor May 4, 2026

Website issue affecting US Trade Payment Data

Detected by Pingoru
May 04, 2026, 06:05 PM UTC
Resolved
May 04, 2026, 06:16 PM UTC
Duration
10m
Affected: United States (www.creditsafe.com)
Timeline · 2 updates
  1. investigating May 04, 2026, 06:05 PM UTC

    Dear Customer, We are sorry to inform you that Creditsafe services are experiencing some technical difficulties affecting US Trade Payment Data. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team

  2. resolved May 04, 2026, 06:16 PM UTC

    Dear Customer, We want to apologise for the technical difficulties you may have experienced with US Trade Payment Data. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

Read the full incident report →

Minor April 29, 2026

Service Unavailable for Spanish Company Reports

Detected by Pingoru
Apr 29, 2026, 09:29 AM UTC
Resolved
Apr 30, 2026, 06:13 AM UTC
Duration
20h 43m
Affected: MyCreditsafe (my.creditsafe.com)
Timeline · 3 updates
  1. investigating Apr 29, 2026, 09:29 AM UTC

    Dear Customer, We are sorry to inform you that our Spanish reports are currently experiencing technical difficulties and are unavailable at this time. Our IT team is already working with the supplier to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there is no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this has caused. Kind Regards The Creditsafe Team

  2. monitoring Apr 29, 2026, 12:12 PM UTC

    Dear Customer, We are pleased to inform you that our Spanish Company Reports service has shown signs of recovery. In the last 30 minutes, we have not observed any further failures, and report requests are currently processing normally. We are continuing to work closely with our supplier to ensure the issue is fully resolved. At present, the service remains under monitoring while we validate continued stability. We will keep you updated via our status page and provide further information should there be any change. We sincerely apologise for any inconvenience this may have caused. Kind Regards The Creditsafe Team

  3. resolved Apr 30, 2026, 06:13 AM UTC

    Dear Customer, We would like to apologise for the technical difficulties you may have experienced when using our Spanish Company Reports. We are pleased to confirm that these issues have now been resolved. We understand that our customers often work to tight deadlines, and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement improvements to minimise the risk of future disruption. On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and will continue to support you with high-quality products, services, and availability. Kind Regards The Creditsafe Team

Read the full incident report →

Minor April 15, 2026

Service Disruption – Company Reports and Connect API

Detected by Pingoru
Apr 15, 2026, 09:30 AM UTC
Resolved
Apr 15, 2026, 09:45 AM UTC
Duration
14m
Affected: Belgium (www.creditsafe.be)Denmark (www.creditsafe.dk)Deutschland/Germany (www.creditsafe.com/de)France (www.creditsafe.fr)Italia/Italy (www.creditsafe.it)Japan (www.creditsafe.co.jp)Nederland/Netherlands (www.creditsafe.nl)Norway (www.creditsafe.no)Sweden (www.creditsafe.se)UK & Ireland (www.creditsafeuk.com, creditsafe.ie)United States (www.creditsafe.com)Canada (www.creditsafe.com/ca)Connect APIAPIX
Timeline · 2 updates
  1. investigating Apr 15, 2026, 09:30 AM UTC

    Dear Customer, We are aware of an issue currently impacting our Company Reports and Connect API. Our IT team is actively investigating and working to resolve the issue as quickly as possible. We will continue to provide updates via our status page and notify you once the service has been fully restored. There is no need to contact us unless your case is urgent. We sincerely apologise for any inconvenience this may have caused. Kind Regards, The Creditsafe Team

  2. resolved Apr 15, 2026, 09:45 AM UTC

    Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using our Company Reports and Connect API. We’re pleased to confirm that these issues have now been resolved as of 10:29 BST. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team

Read the full incident report →

Minor March 15, 2026

Swedish website and webservice downtime

Detected by Pingoru
Mar 15, 2026, 02:41 AM UTC
Resolved
Mar 15, 2026, 07:41 AM UTC
Duration
4h 59m
Affected: Sweden (www.creditsafe.se)Swedish APIs
Timeline · 4 updates
  1. investigating Mar 15, 2026, 02:41 AM UTC

    Dear Customer, We are sorry to inform you that these Swedish Creditsafe services are experiencing some technical difficulties. Maintenance work being performed on these services is taking longer than expected to complete. We have chosen to continue with this work until completion since this approach will restore services more quickly. We will provide updates on progress via our status page. We apologise sincerely for any inconvenience this causes. Kind Regards The Creditsafe Team

  2. investigating Mar 15, 2026, 04:43 AM UTC

    Dear Customer, Maintenance work is continuing. We will provide another update by 06:00 BST. We apologise sincerely for any inconvenience this causes. Kind Regards The Creditsafe Team

  3. investigating Mar 15, 2026, 06:27 AM UTC

    Dear Customer, Maintenance work is continuing and is expected to complete within the next 90 mins. We will provide another update by 08:00 BST. We apologise sincerely for any inconvenience this causes. Kind Regards The Creditsafe Team

  4. resolved Mar 15, 2026, 07:41 AM UTC

    Dear Customer, We want to apologise for the difficulties you have experienced today when using these Swedish Creditsafe services. We can confirm that these issues have now been resolved. Kind Regards The Creditsafe Team

Read the full incident report →