Ireland Non Limited Company Reports Downtime via UPP/Accelerator
Affected: UK & Ireland (www.creditsafeuk.com, creditsafe.ie)
Creditsafe Outage History
Creditsafe is up right nowCreditsafe had 46 outages in the last 2 years totaling 472h 17m of downtime — averaging 1.9 incidents per month.
There were 46 Creditsafe outages since October 11, 2025 totaling 472h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.
Creditsafe Website Issues - Search
Affected: Belgium (www.creditsafe.be)Denmark (www.creditsafe.dk)Deutschland/Germany (www.creditsafe.com/de)France (www.creditsafe.fr)Italia/Italy (www.creditsafe.it)Japan (www.creditsafe.co.jp)MyCreditsafe (my.creditsafe.com)Nederland/Netherlands (www.creditsafe.nl)Norway (www.creditsafe.no)Sweden (www.creditsafe.se)UK & Ireland (www.creditsafeuk.com, creditsafe.ie)United States (www.creditsafe.com)
Timeline · 3 updates
- investigating Aug 26, 2026, 11:50 AM UTC
Dear Customer, We are sorry to inform you that the Creditsafe website is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible. When you try to perform a search on on the Creditsafe website you may be met with an error message advising “There was a problem with your request. Please try again” We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team
- investigating Aug 26, 2026, 12:03 PM UTC
Dear Customer, We want to apologise for the technical difficulties you may be experiencing today when using the Creditsafe website. When searching for information from any of the below countries you may be met with an error message or a page showing no results: Austria Belgium Germany Denmark France United Kingdom Italy Luxembourg Netherlands Sweden Norway Mexico Our dedicated IT team have identified the cause and are working to resolve the issue as quickly as possible, so there’s no need to contact us via telephone or email unless your case is urgent. Thank you for your patience, Kind Regards The Creditsafe Team
- resolved Aug 26, 2026, 12:42 PM UTC
Dear Customer, Please accept our apologies for the technical issues you may have experienced today while using the Creditsafe website. We are pleased to confirm that the search-related issues have now been resolved. We understand that our customers often work to tight deadlines, and we know interruptions like this can be disruptive. At Creditsafe, we take our system availability seriously. While the cause of this outage was unexpected, we will review our processes and system architecture and make changes to help reduce the risk of future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value your business and will continue working to support you with high-quality products and services, backed by equally high availability. Kind Regards The Creditsafe Team
KYC Protect Downtime
Affected: Belgium (www.creditsafe.be)Denmark (www.creditsafe.dk)Deutschland/Germany (www.creditsafe.com/de)France (www.creditsafe.fr)Italia/Italy (www.creditsafe.it)Japan (www.creditsafe.co.jp)Nederland/Netherlands (www.creditsafe.nl)Norway (www.creditsafe.no)Sweden (www.creditsafe.se)UK & Ireland (www.creditsafeuk.com, creditsafe.ie)United States (www.creditsafe.com)Canada (www.creditsafe.com/ca)Connect APIAPIX
Timeline · 5 updates
Connect PDF Report Generation Delays Causing Intermittent Timeouts
Affected: Connect API
Timeline · 3 updates
Intermittent Degradation Affecting Connect Confidence Matching Service
Affected: Connect API
Timeline · 5 updates
Connect Confidence Match Service Degradation
Affected: Connect API
Timeline · 3 updates
- investigating Jul 29, 2026, 05:31 PM UTC
Dear Customer, We are sorry to inform you that the Connect Confidence Match functionality is currently experiencing technical difficulties. This issue is limited to the Confidence Match service only and does not affect other Connect functionality. Customers using Confidence Match may experience slow responses, timeouts, delayed processing, or incomplete results. Our IT team is already working to resolve the issue as quickly as possible. We will keep you updated with progress via our status page and let you know as soon as the issue has been resolved, so there’s no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this may cause. Kind Regards, The Creditsafe Team
- monitoring Jul 29, 2026, 05:35 PM UTC
Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using the Connect Confidence Match functionality. We’re pleased to confirm that the service has now been restored and is operating as expected. As a precaution, we will continue to closely monitor the service to ensure it remains stable. We know that our customers work under tight deadlines and interruptions like this can be disruptive. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support you with high-quality products, services, and reliable availability. Kind Regards, The Creditsafe Team
- resolved Jul 30, 2026, 07:58 AM UTC
Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using the Connect Confidence Match functionality. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this issue was unanticipated, we will continue to review our procedures and monitor the service closely to help minimise the risk of future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to support you with high-quality products and services, alongside the high levels of availability you expect from us. Kind Regards, The Creditsafe Team
CCDS Data for UK Company Reports Currently Unavailable
Affected: UK & Ireland (www.creditsafeuk.com, creditsafe.ie)Connect API
Timeline · 2 updates
Bankruptcy reports not available
Affected: ftp.graydon-global.com
Timeline · 3 updates
- identified Jun 22, 2026, 03:08 PM UTC
We are sorry to inform you that our Graydon Creditsafe bankruptcy reports are experiencing some technical difficulty. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there is no need to contact us via telephone or email unless your case is urgent. We apologise for any inconvenience this has caused.
- investigating Jun 23, 2026, 02:18 PM UTC
Dear Customer, We want to apologise for the technical difficulties you may be experiencing Since Friday when using our Creditsafe Graydon Bankruptcy Reports. Our IT team has identified and resolved the issue, and reports are now being delivered as normal. We are continuing to recover or recreate any reports that were not generated during the incident. Thank you for your patience. Kind Regards The Creditsafe Team
- resolved Jun 29, 2026, 09:38 AM UTC
Dear Customer, We want to apologise for the technical difficulties that prevented the delivery of Graydon Creditsafe bankruptcy reports. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team
US Reports Displaying Missing Credit Limits and Risk Scores
Affected: United States (www.creditsafe.com)Connect API
Timeline · 2 updates
- identified Jun 18, 2026, 12:29 PM UTC
Dear Customer, We have identified an issue affecting US company reports, which earlier today resulted in some risk scores, credit limits and event data being unavailable and companies being marked as not rated. As an immediate mitigation, report functionality has been restored. However, some report information may currently not reflect the most recent updates and could contain older data while we continue our recovery activities. Our technical teams are actively working to restore the latest and most accurate information as quickly as possible. We will continue to provide updates via our status page, and there is no need to contact us unless your enquiry is urgent. We currently expect the affected data to be brought fully up to date shortly and will continue to provide updates on progress. We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding. Kind Regards, The Creditsafe Team
- resolved Jun 18, 2026, 02:30 PM UTC
Dear Customer, Further to our previous communications, we are pleased to confirm that the issue affecting US company reports has now been resolved. Our technical teams have completed the necessary recovery activities and the latest data has been successfully restored. Validation checks have confirmed that risk scores, credit limits and event information are now being presented correctly. We sincerely apologise for any inconvenience this issue may have caused and would like to thank you for your patience and understanding while we worked to restore normal service. Kind Regards, The Creditsafe Team
Spain Company Reports Unavailable
Affected: Connect API
Timeline · 2 updates
Spain Company Reports Downtime
Affected: Connect API
Timeline · 2 updates
- investigating May 28, 2026, 02:50 PM UTC
Dear Customer, We are sorry to inform you that our Spain Company Reports are currently experiencing some technical difficulties and are unavailable via both Web and API services. Our IT team are already working internally and with our supplier to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team
- resolved May 29, 2026, 08:18 AM UTC
Dear Customer, We would like to apologise for the technical difficulties you may have experienced when using our Spanish Company Reports. We are pleased to confirm that these issues have now been resolved. We understand that our customers often work to tight deadlines, and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement improvements to minimise the risk of future disruption. On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and will continue to support you with high-quality products, services, and availability. Kind Regards The Creditsafe Team
Unavailability of Spanish Company Reports
Affected: Connect API
Timeline · 3 updates
Performance Degradation on Global Gateway Service
Affected: Global Gateway Service and Integrated apps
Timeline · 3 updates
Intermittent Issues with GGS Service
Affected: Global Gateway Service and Integrated apps
Timeline · 3 updates
- investigating May 19, 2026, 07:51 AM UTC
Dear Customer, We are sorry to inform you that our GGS service is currently experiencing some technical difficulties globally across all entities, where reports may be delayed or fail intermittently. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team
- investigating May 19, 2026, 10:31 AM UTC
Dear Customer, We are sorry to inform you that our GGS service is currently unavailable across all entities due to technical difficulties. Our IT team are actively investigating the issue and working to get the service running again as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team
- resolved May 19, 2026, 11:26 AM UTC
Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using our GGS services. We’re pleased to confirm that these issues have now been resolved at 11:00 UTC. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our processes and system architecture and will implement appropriate guardrails to minimise the risk of future disruption. On behalf of the Creditsafe team, we would like to sincerely apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support you with high quality products and services and equally high availability. Kind Regards The Creditsafe Team
Webservice Downtime
Affected: Sweden (www.creditsafe.se)Swedish APIs
Timeline · 2 updates
- investigating May 14, 2026, 04:06 AM UTC
Dear Customer, We are sorry to inform you that the Creditsafe website and webservice is currently experiencing some technical difficulties. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team
- resolved May 14, 2026, 04:30 AM UTC
Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using the Creditsafe website and webservice. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team
Website issue affecting US Trade Payment Data
Affected: United States (www.creditsafe.com)
Timeline · 2 updates
- investigating May 04, 2026, 06:05 PM UTC
Dear Customer, We are sorry to inform you that Creditsafe services are experiencing some technical difficulties affecting US Trade Payment Data. Our IT team are already working to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there’s no need to contact us via telephone or email unless your case is urgent. We apologise sincerely for any inconvenience this has caused. Kind Regards The Creditsafe Team
- resolved May 04, 2026, 06:16 PM UTC
Dear Customer, We want to apologise for the technical difficulties you may have experienced with US Trade Payment Data. We’re pleased to confirm that these issues have now been resolved. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team
Service Unavailable for Spanish Company Reports
Affected: MyCreditsafe (my.creditsafe.com)
Timeline · 3 updates
- investigating Apr 29, 2026, 09:29 AM UTC
Dear Customer, We are sorry to inform you that our Spanish reports are currently experiencing technical difficulties and are unavailable at this time. Our IT team is already working with the supplier to resolve the issue as soon as possible. We will keep you updated with progress via our status page and let you know as soon as we have resolved the difficulties, so there is no need to contact us via telephone or email unless your case is urgent. We sincerely apologise for any inconvenience this has caused. Kind Regards The Creditsafe Team
- monitoring Apr 29, 2026, 12:12 PM UTC
Dear Customer, We are pleased to inform you that our Spanish Company Reports service has shown signs of recovery. In the last 30 minutes, we have not observed any further failures, and report requests are currently processing normally. We are continuing to work closely with our supplier to ensure the issue is fully resolved. At present, the service remains under monitoring while we validate continued stability. We will keep you updated via our status page and provide further information should there be any change. We sincerely apologise for any inconvenience this may have caused. Kind Regards The Creditsafe Team
- resolved Apr 30, 2026, 06:13 AM UTC
Dear Customer, We would like to apologise for the technical difficulties you may have experienced when using our Spanish Company Reports. We are pleased to confirm that these issues have now been resolved. We understand that our customers often work to tight deadlines, and interruptions like this can be disruptive. At Creditsafe, we take great pride in our system availability. While the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement improvements to minimise the risk of future disruption. On behalf of the Creditsafe team, we sincerely apologise for any inconvenience this may have caused. We value and appreciate your business and will continue to support you with high-quality products, services, and availability. Kind Regards The Creditsafe Team
Outage detected on status page
Affected: Overall
Service Disruption – Company Reports and Connect API
Affected: Belgium (www.creditsafe.be)Denmark (www.creditsafe.dk)Deutschland/Germany (www.creditsafe.com/de)France (www.creditsafe.fr)Italia/Italy (www.creditsafe.it)Japan (www.creditsafe.co.jp)Nederland/Netherlands (www.creditsafe.nl)Norway (www.creditsafe.no)Sweden (www.creditsafe.se)UK & Ireland (www.creditsafeuk.com, creditsafe.ie)United States (www.creditsafe.com)Canada (www.creditsafe.com/ca)Connect APIAPIX
Timeline · 2 updates
- investigating Apr 15, 2026, 09:30 AM UTC
Dear Customer, We are aware of an issue currently impacting our Company Reports and Connect API. Our IT team is actively investigating and working to resolve the issue as quickly as possible. We will continue to provide updates via our status page and notify you once the service has been fully restored. There is no need to contact us unless your case is urgent. We sincerely apologise for any inconvenience this may have caused. Kind Regards, The Creditsafe Team
- resolved Apr 15, 2026, 09:45 AM UTC
Dear Customer, We want to apologise for the technical difficulties you may have experienced today when using our Company Reports and Connect API. We’re pleased to confirm that these issues have now been resolved as of 10:29 BST. We know that our customers work under tight deadlines and interruptions like this can be disruptive. At Creditsafe we take great pride in our system availability and, while the cause of this outage was unanticipated, we will be reviewing our procedures and system architecture and will implement changes to minimise future disruption. On behalf of the Creditsafe team, we would like to apologise for any inconvenience this has caused. We value and appreciate your business and will continue to work to support your business with high quality products and services and equally high availability. Kind Regards The Creditsafe Team
PLC Company Reports Currently Unavailable
Affected: United States (www.creditsafe.com)Canada (www.creditsafe.com/ca)Connect APIGlobal Gateway Service and Integrated apps
Timeline · 4 updates
Swedish website and webservice downtime
Affected: Sweden (www.creditsafe.se)Swedish APIs
Timeline · 4 updates
- investigating Mar 15, 2026, 02:41 AM UTC
Dear Customer, We are sorry to inform you that these Swedish Creditsafe services are experiencing some technical difficulties. Maintenance work being performed on these services is taking longer than expected to complete. We have chosen to continue with this work until completion since this approach will restore services more quickly. We will provide updates on progress via our status page. We apologise sincerely for any inconvenience this causes. Kind Regards The Creditsafe Team
- investigating Mar 15, 2026, 04:43 AM UTC
Dear Customer, Maintenance work is continuing. We will provide another update by 06:00 BST. We apologise sincerely for any inconvenience this causes. Kind Regards The Creditsafe Team
- investigating Mar 15, 2026, 06:27 AM UTC
Dear Customer, Maintenance work is continuing and is expected to complete within the next 90 mins. We will provide another update by 08:00 BST. We apologise sincerely for any inconvenience this causes. Kind Regards The Creditsafe Team
- resolved Mar 15, 2026, 07:41 AM UTC
Dear Customer, We want to apologise for the difficulties you have experienced today when using these Swedish Creditsafe services. We can confirm that these issues have now been resolved. Kind Regards The Creditsafe Team
Performance Degradation Affecting SE PDF Reports
Affected: Swedish APIs
ID Verification Downtime
Affected: UK & Ireland (www.creditsafeuk.com, creditsafe.ie)
KYC Protect – Audit Tab Service Disruption
Affected: Belgium (www.creditsafe.be)Denmark (www.creditsafe.dk)Deutschland/Germany (www.creditsafe.com/de)France (www.creditsafe.fr)Italia/Italy (www.creditsafe.it)Japan (www.creditsafe.co.jp)Nederland/Netherlands (www.creditsafe.nl)Norway (www.creditsafe.no)Sweden (www.creditsafe.se)UK & Ireland (www.creditsafeuk.com, creditsafe.ie)United States (www.creditsafe.com)Canada (www.creditsafe.com/ca)
Creditsafe website is experiencing some technical difficulties
Affected: Belgium (www.creditsafe.be)Denmark (www.creditsafe.dk)Deutschland/Germany (www.creditsafe.com/de)France (www.creditsafe.fr)Italia/Italy (www.creditsafe.it)Japan (www.creditsafe.co.jp)MyCreditsafe (my.creditsafe.com)Nederland/Netherlands (www.creditsafe.nl)Norway (www.creditsafe.no)UK & Ireland (www.creditsafeuk.com, creditsafe.ie)United States (www.creditsafe.com)Canada (www.creditsafe.com/ca)