Creditcall experienced a minor incident on January 14, 2026 affecting Global - Authorization Platform and Global - Authorization Platform and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Global - Authorization PlatformGlobal - Authorization PlatformGlobal - WebMISGlobal - WebMISGlobal - Terminal Management System for ChipDNA and ChipDNA MobileGlobal - Terminal Management System for ChipDNA and ChipDNA MobileGlobal - SOAPGlobal - SOAPGlobal - Hosted Payment Page / eKashuGlobal - Hosted Payment Page / eKashu
Update timeline
- investigating Jan 14, 2026, 02:25 PM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the Creditcall Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
- resolved Jan 14, 2026, 03:55 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.