Ongoing since 06:46 AM UTC, affecting Credit Card Processing.
We have identified an upstream connectivity issue affecting transaction processing through HSBC. Some merchants may continue to experience intermittent transaction failures or timeouts. Our engineers are working with our upstream connectivity provider to resolve the issue and restore normal transaction processing. We will provide further updates as remediation progresses.
Affected components
Update timeline
- investigating Nov 05, 2026, 06:46 AM UTC
We are currently investigating an issue affecting transaction processing through HSBC. Some merchants may experience intermittent transaction failures or timeouts due to connectivity issues with the upstream acquirer. Our engineers are investigating the issue with our upstream connectivity provider and will provide further updates as more information becomes available.
- identified Nov 05, 2026, 07:07 AM UTC
We have identified an upstream connectivity issue affecting transaction processing through HSBC. Some merchants may continue to experience intermittent transaction failures or timeouts. Our engineers are working with our upstream connectivity provider to resolve the issue and restore normal transaction processing. We will provide further updates as remediation progresses.
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