Resolved after 1 hour 33 minutes, affecting Chase Paymentech (Stratus / Salem), on September 4, 2024.
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Affected components
Update timeline
- investigating Sep 04, 2024, 09:33 AM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result.
- identified Sep 04, 2024, 10:20 AM UTC
We have identified an issue affecting transactions for some acquirers/processors. The appropriate parties have been informed and are working to resolve. An update will be provided shortly.
- resolved Sep 04, 2024, 11:06 AM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
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